Job Details

Employer Industry: Security Systems

Why consider this job opportunity:

• Salary up to $34/hr based on experience
• Comprehensive benefits package including medical, dental, vision, and a 401(k) plan with match
• Paid holidays, vacation time, and personal time off
• Opportunity for remote work during business hours with potential for after‑hours and weekend shifts
• Supportive and diverse work environment that values new ideas and hard work
• Chance to contribute to customer satisfaction in an essential industry

What to Expect (Job Responsibilities):

• Answer inbound calls and respond to customer inquiries promptly and professionally
• Maintain accurate customer records, work orders, and service logs in the database
• Coordinate and schedule service appointments
• Assist with billing inquiries and process payments
• Conduct follow‑up calls to ensure customer satisfaction and gather feedback on services

What is Required (Qualifications):

• High School diploma or GED equivalent
• Experience as a receptionist or customer support representative, preferably in the home services industry
• Demonstrated computer proficiency using Microsoft Office Suite or equivalent software
• Strong interpersonal and communication skills, capable of working effectively with a diverse population
• Ability to work in a fast‑paced environment while being self‑motivated to provide exceptional customer service

How to Stand Out (Preferred Qualifications):

• Experience in the alarm and security systems industry
• Familiarity with customer relationship management (CRM) software
• Previous experience in a remote work environment
• Additional certifications related to customer service or support roles

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.