Job Details

We are looking for a highly organized and detail-driven Service Coordinator to support our repair and field operations team. This role requires strong communication, scheduling, and administrative skills, with the ability to manage a fast-paced, high-volume workflow. Experience in elevator service, mechanical repair environments, or field service coordination is preferred.

Key Responsibilities

• Review, analyze, process, and document parts requests with accuracy and adherence to company standards.
• Support the Repair Superintendent with closing repairs, scheduling, and technician tasking.
• Process non-billable repairs and manage repair payroll, including manual time and expense entries and weekly payroll submissions.
• Review dispatch callback reports and ensure all morning service callbacks are accounted for.
• Monitor unassigned tickets and coordinate with the Service Superintendent or Service Manager for proper allocation.
• Maintain and update shared calendars, On-Call Manager, On-Car List, and provide daily dispatch notifications.
• Track Down Car List updates and communicate status changes to dispatch.
• Provide timely status updates to National Accounts, customers, and internal teams on open work orders, completed callbacks, and repairs.
• Update evening tickets with the correct monthly work order numbers.
• Track field employee vacation requests and update the Ops tracking system accordingly.
• Act as a liaison between branch operations and regional dispatch.
• Conduct research and generate reports for the Service Manager (account history, work in process, routing, missed service, sick units, billable call reviews, etc.).
• Assign assistant tickets to mechanics as needed.

Qualifications

• 2+ years of customer service experience in a high call-volume, operations-heavy environment.
• Experience in elevator repair administration or mechanical service coordination is preferred.
• Knowledge of elevator parts or 5+ years of elevator technical exposure is a plus.
• Proficiency in Microsoft Word, Excel, and heavy Outlook usage required.
• Oracle database knowledge is preferred.
• Strong communication skills (verbal and written).
• Highly organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Demonstrated collaboration skills, ethical conduct, discretion, and reliability.
• Solid financial awareness for payroll and cost corrections.
• Strong presentation skills and technical aptitude.