Job Details

Sr. Strategic Accounts Manager (Client Services)

Linqia is an innovative start‑up in the growing influencer marketing industry. Located in downtown San Francisco, you'll be working with others who are passionate about marketing in a fun, fast‑paced and data‑driven environment. At Linqia, we deliver guaranteed influencer marketing results for our clients by working with some of the world's largest brands including Danone, AB InBev, Kimberly‑Clark, Unilever, and Walmart. Our AI‑driven platform and team of experts are leading the transformation of influencer marketing into a scalable media channel. The Linqia platform also serves as a social content lab, where marketers can organically test and amplify the best performing influencer content to drive greater ROI from their paid, owned and earned media.

The Role:

The Sr. Strategic Accounts Manager is a critical client partner role demonstrating leadership, strategic direction, accountability, business acumen, and vision for Linqia's portfolio of enterprise brand clients. The Strategic Accounts Manager effectively leverages experience, knowledge, and skills to drive innovative thinking while balancing client, company, and team needs. The role provides oversight and approval of the development of higher‑arching media/influencer objectives and strategies, as well as the related ideation to support such goals. It ensures that proper tools and processes are applied to planning and buying activities, optimizing deliverables and providing solid rationale to recommendations.

This position will be responsible for select client accounts, managing the relationship between media agency, creative agency and brand. The primary goal is to provide excellent customer experiences and repeat business. The role leads and oversees internal teams working on programs, acting as steward for both Linqia and the client, establishing transparency and clear communication from pre‑IO to launch. The Sr. Strategic Accounts Manager reports to Linqia's Director of Strategic Accounts.

What You'll Do:

• Manage the oversight of a client's campaign with superior customer service while maximizing business opportunities, growth, and efficiency.
• Be responsible for meeting business KPIs and development within signed IOs.
• Own the client experience and be responsible for exceeding client expectations and creating long‑term partnerships.
• Lead strategic channel planning activities associated with assigned campaigns in partnership with creative, brand success, sales, and media investment.
• Establish and grow a strong relationship with multiple senior client stakeholders through a demonstration of client industry and influencer knowledge.
• Work with internal partners to gauge campaign performance and KPIs to determine the extent to which the original objectives and strategies were met.
• Proactively keep abreast of industry trends and share knowledge with the team.
• Work closely with internal partners to optimize any revenue opportunities with particular clients.

Qualifications:

• 7+ years of client management and media (or influencer) experience within agencies.
• Driven by delighting customers; customer satisfaction drives your work.
• Passion for the social media space; enjoy learning new platforms and understanding how people use them to communicate and how advertising and influencers use them.
• Entrepreneurial, self‑motivator who isn't afraid to roll up your sleeves and solve problems, setting your own deadlines, benchmarks, and goals.
• Proven track record of client and team success.
• Experience and comfort with high‑level client communications.
• Bachelor's degree; MBA preferred.

Linqia is an equal‑opportunity employer supporting workforce diversity. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.

Headhunters and recruitment agencies may not submit resumes or candidates through this Web site or directly to employees. Linqia does not accept unsolicited headhunter or agency resumes and will not pay fees to any third‑party agency or company that does not have a signed agreement with us.