Job Details

The Airside Experience Specialist at HWD is a pivotal role in ensuring seamless airport operations. The position aligns with our corporate mission to connect people to what's important in their lives through reliable, low‑cost air travel. The Supervisor will lead Ramp Agents, coordinate with all departments, oversee safety and compliance, and drive performance metrics to our on‑time goal.

Seniority level

• Mid–Senior level

Employment type

• Full‑time

Job function

• Other
• Airlines and Aviation

Job Summary

The Ramp Supervisors serve as a Leader to Ramp Agents, ensuring on‑time arrivals and departures, guiding safety procedures, and communicatingcritical updates in a dynamic environment.

Benefits You'll Love

• Fly for free on all Southwest flights (eligible dependents included)
• Company matches 401(k) up to 9.3% of eligible earnings
• Potential annual profit‑sharing in the Retirement Savings Plan
• Comprehensive health insurance for you and dependents
• Immediate health‑plan enrollment right after hire
• Explore full benefits at Southwest careers

Responsibilities

• Coordinate across departments to maintain station on‑time performance and morale
• Monitor ground‑support performance and ensure compliance with safety and gate‑control procedures
• Maintain equipment and GSE; assure availability for operations
• Oversee day‑to‑day operations, drive safety, compliance, and service‑conscious culture
• Forecast operational situations, monitor key metrics, deliver results, and hold accountable parties
• Build shift bids and manage staffing, attendance, and overtime usage
• Handle labor‑contract administration and minimize disputes
• Perform additional duties as required by leadership

Qualifications

• Strong communication, coaching, and instructional skills with a focus on safety
• Experience with airline operations, collective‑bargaining knowledge, and GSE/ground‑support operations
• Ability to analyze data, solve problems, and adjust work practices
• Knowledge of safety, labor, and local‑security protocols
• Drivers license, SIDA badge, GSC qualification, and DOT‑drug testing readiness
• U.S. citizenship, 18‑year‑old, and valid work‑authorization (no sponsorship)

Physical Abilities

• Lift 70 lbs regularly; perform 40‑50 lb lifts in raised positions
• Climb, bend, kneel, crawl, and stoop frequently
• Operate in inclement weather or excessive environmental conditions
• Use computer and office‑productivity tools with speed and accuracy

Other Qualifications

• Maintain well‑groomed appearance per company standards
• Comply with attendance and meeting standards
• May have 401(k) matching and profit‑sharing policies varying by position

Seniority Level

• Mid—Senior level

Employment Type

• Full‑time

Job Function

• Other
• Airlines and Aviation

Other

Southwest Airlines is an Equal Opportunity Employer.