Job Details

Ticketing Customer Service Agent

Position Objectives:

This position will support the Customer Service and Ticketing operational functions for San Francisco, CA. Ticketing Customer Service Agent will ensure there is clear verbal communication to assist passengers' monetary transactions.

What You'll Do:

Ticketing:

1. Basic Math Skills: ability to handle cash, give correct change, and process transactions accurately.
2. Customer Service Skills: polite, friendly, and professional when dealing with passengers under pressure situations.
3. Communication Skills: clear verbal communication to assist passengers and work with team members.
4. Attention to Details: accurate with money handling and transactions.
5. Time Management: able to work efficiently during busy operation.

Customer Service:

1. Collaborating with airline teams and fellow agents to ensure smooth operations.

2. Delivering excellent customer service under pressure in a dynamic terminal setting.

3. Making clear announcements and providing directions.

4. Assisting passengers at check-in counters.

5. Verifying travel documents and complying with airline and TSA protocols.