Job Details

Job Summary

The San Mateo County Event Center is a public assembly facility that hosts a wide variety of events, produces the San Mateo County Fair, and operates the Jockey Club, a satellite wagering facility for horse racing and a food service operation. The Concessions Cashier is responsible for providing excellent customer service and operating the POS/Cash register in the Jockey Club to ensure an accurate and smooth flow of customer traffic. This part-time position averages 24 hours weekly, scheduled Friday through Sunday and on major holidays.

Essential Functions/Responsibilities

Essential and other important responsibilities and duties may include, but are not limited to the following:

• Greet guests in a friendly, courteous, and professional manner.
• Provide information about the food and beverage offerings and take patron orders.
• Ensure that patron needs are met promptly and resolve issues or concerns with a positive and solution-oriented attitude.
• Respond appropriately to patron complaints.
• Inputs orders at the point of sale and creates a receipt for a cash or credit card transaction
• Accurately process cash, credit, and debit card transactions.
• Verifies the validity of charges, receives payment from guests, and, when cash is tendered, refunds the accurate change.
• Manage cash drawers, balancing them at the beginning and end of each shift and reporting discrepancies as needed.
• Prepare and serve food and beverages according to facility standards and safety regulations.
• Maintain cleanliness and organization of the concession area, including countertops, food displays, and utensils.
• Restock food and beverage supplies as needed, ensuring proper storage and handling procedures are followed.
• Maintain a clean, hygienic, and organized work environment, including cleaning tables, counters, and floors as needed.
• Follow health and safety regulations to ensure a safe environment for customers and staff.
• Collaborate with other team members and management to ensure smooth operations and provide support during busy times.
• Perform additional duties as assigned.

Qualifications

• Previous cashier or customer service experience preferred, especially in a fast-paced or hospitality setting.
• Familiarity with the TOAST POS system is a plus.
• Strong customer service and communication skills.
• Ability to work efficiently and under pressure.
• Ability to communicate effectively, both orally and in writing.
• Ability to build and maintain positive working relationships with management, co-workers, clients, and customers using principles of good customer service.
• Possess a positive attitude, work well independently and as part of a team.
• Requires being responsible, reliable, and dependable to fulfill job obligations.
• Work irregular hours, including evenings, weekends, and holidays.

Minimum Requirements

• Any combination of education, experience, and training that would provide the required knowledge and abilities to perform the responsibilities of this position. One year of cashier experience. High school diploma or equivalent.
• Ability to obtain valid Food Handlers and Responsible Beverage Server certifications within 30 days of employment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand and walk. The employee is frequently required to make repetitive hand movements in daily duties. Employee is occasionally required to stand, sit, reach with hands and arms, and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 50 pounds. May be exposed to grease, smoke, fumes, solvents, chemicals, heat, and sharp objects. Must be able to speak, hear, and see. Vision requirements are close vision, distance vision, peripheral vision, and the ability to adjust focus. Work may be outdoors and employee may be subject to various weather-related environments.