Job Details

Please note: this role is required to be based in San Francisco, the entire team goes into the office 5 days per week and you will be working alongside your peers.

Our Story

Campfire is a next‑gen core accounting platform built for modern mid‑market finance teams. We help them close fast and scale even faster. Our platform replaces outdated legacy ERPs and manual accounting processes with automation‑driven solutions that simplify and accelerate finance workflows. In the past year alone, we have grown 10x, driven by strong customer demand and a product that delivers real results for accounting & finance teams. We are scaling quickly and building the future of finance by giving teams the clarity, control, and strategic visibility they need to lead with confidence.

Position Overview

As a full‑time member of our Customer Experience team, you will play a critical role in driving adoption for Campfire.You. You'll work closely with new customers to understand their accounting software needs, configure the software accordingly, and provide pre‑go‑live support to help them achieve their accounting and business goals. You will report to the Head of Implementation & Customer Success as part of this role.

Key Responsibilities

• Lead the Campfire implementation process for new customers, from kickoff to full go‑live.
• Manage the migration of customer data from their previous accounting software based on client requirements.
• Serve as a Campfire accounting subject matter expert for our customers, providing training sessions to ensure users are proficient with the software.
• Serve as the primary point of contact for assigned accounts during the implementation period.
• Collaborate with product and engineering teams to communicate customer bugs and feature requests.
• Develop and maintain implementation best practices and documentation.

Experience

• 5+ years of experience in accounting audit, accounting or finance. Strong preference for candidates with experience in an in‑house or public accounting role.
• Bonus: at least 1 year of experience in an implementation, solutions, or customer success role.
• Strong technical aptitude and ability to quickly learn new software platforms.
• Intermediate‑level Microsoft Excel/Google Sheets skills.
• Bachelor's degree or equivalent experience in a relevant field.

Personal Attributes

• Highly proactive, adaptable, and capable of working in a fast‑paced environment.
• Excellent attention to detail and ability to work under tight deadlines.
• Exceptional communication and interpersonal skills.
• Problem‑solving mindset with the ability to translate customer needs into practical solutions.
• A growth mindset with a focus on continuous improvement.