Job Details
Customer Service-Call Center Remote
2025-12-05 Doherty Hayward,CA
Description:
Doherty Staffing Solutions offers our valued contract employees health coverage through Benefits in a Card (preventative benefit and minimum value plans), along with weekly paychecks via a prepaid card from CHANGE. Learn more and find helpful links to additional resources at www.doherty.com/job-seekers/employee-benefits.
Download the Doherty Jobs mobile app! | www.doherty.com/app
Reviews 4 Us. Rewards 4 You! | www.doherty.com/review
As an equal-opportunity employer (EOE), Doherty Staffing Solutions welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
Job Description
Bring your customer service, phone, and messaging etiquette skills to provide solutions to customers! Doherty Staffing Solutions is partnering with a consumer healthcare company. We are seeking qualified candidates for Remote Customer Service Associate roles. Compensation for these contract opportunities is $19.00-21.00 per hour. Interested? Read more below!
What you will do as a Customer Service Associate:
- Conduct outbound calls to outreach patients recently discharged from the emergency room
- Support inbound calls from patients interested in our program
- Assist with scheduling appointments, handling patient questions, and transfer to appropriate departments when applicable
- Assist with administrative tasks to support patient care coordination
- Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high-quality service
- Document all conversations electronically on company and/or client systems
- Become an expert with company's software solutions, including but not limited to EMR, Slack, and Five9 interactions
- Must have inbound, outbound high volume call center experience
- Must have experience handling 120+ calls per shift
- High speed internet
- Quiet workspace/distraction free
- 2+ years of experience in healthcare related customer support
- Experience working in a telehealth and/or a startup environment (preferred)
- Strong computer skills and are able to effectively utilize provided call scripts
- Excellent interpersonal, verbal, and written communication skills
- A high degree of patience and are detail oriented
- Ability to simultaneously speak with patients and document conversations
- Ability to work independently and also as an integral part of the patient care team
- Ability to follow instructions and standard operating procedures while adhering to standardized productivity goals
- Demonstrable customer service skills in interactions with patients, families, and staff in high-volume and stressful situations
Doherty Staffing Solutions offers our valued contract employees health coverage through Benefits in a Card (preventative benefit and minimum value plans), along with weekly paychecks via a prepaid card from CHANGE. Learn more and find helpful links to additional resources at www.doherty.com/job-seekers/employee-benefits.
Download the Doherty Jobs mobile app! | www.doherty.com/app
Reviews 4 Us. Rewards 4 You! | www.doherty.com/review
As an equal-opportunity employer (EOE), Doherty Staffing Solutions welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!