Job Details

Baggage Agent

The Baggage Agent provides support to the Baggage Service Office, assisting the airline ticket counter staff with the loading of passenger luggage onto the conveyer belt and spacing out luggage to prevent luggage jams on the conveyor belt and assisting customers with delayed, damaged or pilfered baggage.

Essential Functions

• Ability to be empathetic, mindful and helpful to customers who have been separated from the belongings
• Resourceful when dealing with mishandled baggage by tracing and reuniting customers with their belongings

Responsibilities

• Ability to read IATA tickets to determine flight departure times and connecting carriers
• Screens all interline passengers prior to placing bags on the interline return belts
• Ensures baggage tagging is correct
• Direct and assist passengers with mis-checked or short-checked bags
• Handles misplaced/lost baggage claims and provides reports to Carriers
• Evaluates customer's need concerning airline locations
• Is able to meet the Station's attendance standards
• Other duties as assigned

Qualifications

• Must be 18 years of age or older.
• Customer Service Experience
• Must meet all requirements to receive required airport SIDA badge

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H, 88N, LS, AB, 0481, 2T2X1