Job Details

Apply for the Guest Service Agent – Homewood Suites San Francisco Airport N role at Hilton.

Responsibilities

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the location of their room or is accompanied by a bell person.
• Assist guests with check‑out, ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrate thorough knowledge of hotel information, including room categories, rates, packages, promotions, the local area, and other general product knowledge; answer guest questions and inquiries.
• Use up‑selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Field guest complaints, conduct research, resolve, and negotiate solutions for guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.

Core Values

• Hospitality – We're passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We're leaders in our industry and in our communities.
• Teamwork – We're team players in everything we do.
• Ownership – We're the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline.

Key Attributes

• Quality
• Productivity
• Dependability
• Customer focus
• Adaptability

About Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Location

Homewood Suites San Francisco Airport N

Schedule

Full‑time

Brand

Homewood Suites by Hilton

Job

Guest Services, Operations, and Front Office

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industry

Hospitality

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