Job Details

Rep, Mobile Examiner - (P/T) - ExamOne/Walnut Creek, CA area

Under the direction of the Branch Manager or Field Leader, the Mobile Examiner's primary responsibility is to provide field coverage ensuring mobile exams are completed accurately and on time. Maintain a safe and professional environment, perform all aspects of an insurance exam, including specimen collection and processing according to established practices and procedures. May also act as coach, mentor, instructor, and resource person for new employees who have completed the required phlebotomy training program.

Pay Range: $13.97 – $26.71 per hour.

Benefits Information: Quest Diagnostics offers a 401(k) Plan – eligibility after one month with a fully vested company match up to 5% of pay.

Responsibilities

• Ensures all specimens are collected accurately and on time.
• Collects specimens according to established procedures.
• Conducts in‑center exams and mobile exams, including taking vitals, medical histories, venipuncture, urine collection, and EKG; collects specimens for pre‑employment drug screenings and other Quest Diagnostics services.
• Responsible for completing application packets and other paperwork accurately.
• Label, centrifuge, and split specimens as required by test order.
• Upload and complete cases in portal within 24 hrs on weekdays and within 48 hrs on weekends.
• Package specimens for transport and ship to lab indicated on work orders.
• Responsible for the safe and timely transporting of specimens, supplies, equipment, and materials to the appropriate destination.
• Maintains records of each specimen collected each day; supports Record Deletion process when directed by management.
• Submits original paperwork to destination.
• Provides customer service to clients.
• Follows current Examiner's Manual.
• Complies with departmental policies, protocols and procedures, including safety, quality assurance, and employee handbook.
• Maintains all appropriate Phlebotomy logs; maintains an error rate of no more than 3%.
• Confirms exams with clients the day before appointment and status the case at time of confirmation.
• Corrects non‑applicant errors within a 24‑hour timeframe.
• Submits accurate time and travel logs as directed by management and on time.
• Submits accurate expense forms, if applicable, on the required day.
• Properly clocks in and out for work assignments.
• Provides travel logs when applicable.
• Demonstrates organizational commitment.
• Adheres to departmental and company grooming and dress code; uses lab coat policies and appears neat and clean at all times.
• Wears company‑issued identification badge at all times during work assignments.
• Reports on time to work, following attendance guidelines.
• Answers the telephone in a friendly and helpful manner, incorporating the company name, self‑identification, and a helpful statement.
• Communicates appropriately with customers, agents, applicants, coworkers and the general public.
• Communicates all unresolved problems immediately to the appropriate Manager or Supervisor.
• Remains polite and courteous at all times.
• Ensures facilities or work areas are neat, clean and in good repair; advises Manager or Supervisor of required repairs and maintenance; disposes of biohazard containers when scheduled.
• Assist with periodic inventory counts, report shortages and problems to Manager or Supervisor as they occur; stocks supplies as needed.
• Provide supply orders as specified by Branch Manager.
• Work effectively with staff employees to ensure compliance with dress code, EHS & QA requirements, customer service requirements and SOPs, advising Manager or Supervisor of any issues or problems as they arise.
• Performs other department‑related clerical duties when assigned.
• Answers phone and dispatch calls when assigned.
• Participates on teams and special projects when asked.
• Assists Manager or Supervisor with the implementation of SOPs for examiner services in accordance with Quest Diagnostics guidelines.
• Acts as mentor and resource person for new employees providing support for department protocols, practices and procedures.
• Assists with distribution of technical information and communications to the work group.
• Flexible travel (up to 25 mile radius) and flexible work hours; maintains dates of availability and dates unavailable in Examview.
• All other duties as assigned, within scope of the position.
• Requires use of company i‑pad or specified electronic device.

Qualifications

Required Work Experience:

• Minimum 100 documented successful blood draws required.
• Minimum one‑year phlebotomy experience; experience with pediatric and geriatric patients is a plus.

Preferred Work Experience:

Prefer urine or hair follicle collection and EKG experience.

Physical And Mental Requirements

• Sitting for periods of time.
• Standing while performing work.
• Driving to and from work assignments.
• Lifting no more than 40 pounds.
• Ability to multitask.
• Must be flexible and available based on staffing requirements; weekends, holidays and overtime. May be required to work occasional on‑call duties weekends, evenings and early AM.
• Must have a valid driver license and clean driving record with access to dependable/insured transportation.

Skills

• Excellent interpersonal and communication skills.
• Demonstrates good organization, communication, and interpersonal skills; manages concerns of patients and employees in a professional manner.
• Basic computer skills in Microsoft Office with the ability to learn new software.
• Must be able to make decisions based on established procedures and exercise good judgment; seeks supervisor guidance when appropriate.
• Ability to work in a rapidly changing environment.

Education: High School Diploma or Equivalent.

Licenses / Certifications: Phlebotomy or Medical Assistant certification.

About the Team: Quest Diagnostics honors our service members and encourages veterans to apply. We do not accept unsolicited resumes from agencies. Quest will not be responsible for agency fees.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.