Job Details

Hotel Manager

OTO Development is seeking a dedicated Hotel Manager to join our property team in San Francisco, CA. The role offers a competitive annual compensation range of $100,000 to $105,000, plus quarterly bonuses.

What you will be doing most days:

• Lead the property in revenue generation through sales and marketing efforts.
• Maintain strong knowledge of and relationships in the local market.
• Manage relationships with hotel vendors and negotiate service agreements.
• Review financial reports and statements to assess performance versus budget and identify improvement strategies.
• Coach and support the hotel team to manage occupancy, rates, wages, and controllable expenses while achieving financial goals and superior guest and team satisfaction.
• Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses, keeping them within budgeted parameters.
• Ensure ongoing training and development of service, technical skills, and other competencies across the property.
• Build and maintain open, collaborative relationships with direct reports and the entire team.
• Lead by example, maintaining an open-door policy and soliciting feedback actively.
• Recruit team members who demonstrate strong functional expertise, creativity, and leadership.
• Observe service behaviors of team members and provide constructive feedback.
• Review comment cards, guest survey results, and other data to identify areas for improvement.
• Analyze service issues, identify trends, and develop creative solutions to overcome obstacles.
• Interact with customers regularly to obtain feedback on product quality, service levels, and overall satisfaction.
• Ensure the building is well maintained and operational areas meet or exceed guest expectations.
• Administer policies fairly and consistently, evaluating and recognizing employee performance appropriately.
• Ensure the property meets franchise standards and operates as a safe and secure facility for guests and team members.

Requirements for this position:

• Minimum of 5 years of progressive hotel management experience.
• Proven success in leadership of teams and guest service results.
• Financial acumen to understand and utilize financial information and data.
• Bachelor's degree or extensive relevant work experience.
• Excellent communication skills, both oral and written, and effective listening skills.
• Prior leadership of direct sales efforts, producing at least 50% market mix of total revenues.
• Valid driver's license from the appropriate state.
• Exceptional time management and multitasking skills.
• Customer focus, consistently striving to deliver optimal employee and customer satisfaction for the hotel.

Physical Requirements: This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements: The position may require occasional travel.

Pay Scale: $31.30 – $39.90 per hour (a secondary component for certain roles).

About OTO Development: OTO Development is an industry‑leading hotel development and management company. We partner with top brands to own and operate upscale select service, extended stay, and lifestyle hotels across the United States. OTO has earned multiple accolades for guest service, operational excellence, community service, and revenue success. We offer competitive pay and benefit programs, including medical, dental, and vision insurance, 401(k) with company match, life insurance, tuition assistance, paid time off, holiday time, travel discounts, and more.

Department: Property
Reports to: Regional Director of Operations
Seniority level: Mid‑Senior