Job Details

Job Summary

Overview

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We act with a focus on technical fabrics, functional design, and building connections in communities. We strive to create an equitable, inclusive and growth-focused environment for our people.

Job Summary

The Community Specialist is responsible for executing the store's community strategy, engaging with the community through relationship building, events, and other activities including supporting lululemon product seeding and attending local studios. They develop and sustain local key relationships with lululemon Ambassadors and other relevant community partners, providing synergistic value. The Community Specialist also delivers a world-class guest experience on the floor, bringing a community perspective to guest connections.

Core Responsibilities Of The Job

• Collaborate with store leadership to bring Community strategy, through the pillars of community foundations, and guest experience to life.
• Establish and manage local key relationships (e.g., Ambassadors, Sweat Collective, studio owners, lululemon Studio partner studios) to increase new guest acquisition and guest retention.
• Engage with the local community to identify future Ambassador or partner opportunities and to increase the store's standing as a community hub.
• Connect with guests on the floor to assess their unique needs, provide technical product education, and incorporate omnichannel programs into a seamless end-to-end guest experience.
• Attend, support, and/or host local and regional Community events.
• Execute the product seeding strategy through community partners and Ambassadors.
• Review community-relevant business data and metrics to identify and share insights and recommendations with store leadership regarding Community events, projects, or initiatives.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.

Job Requirements

Eligibility

• Must be legally authorized to work in the country in which the store is located
• Must have the ability to travel to assigned store with reliable transportation methods

Schedule/Availability

• The work schedule can vary based on store needs
• Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays
• During peak timeframes or special events, the schedule may include early mornings or late nights/overnights for some employees

Experience

• 1 year of cumulative experience in customer service or engagement, grassroots marketing, brand engagement or community building

Job Assets (nice to have; not required)

• Education: High school diploma/GED/equivalent, or above
• Experience: building or maintaining relationships with clients, groups, or partners; motivating team members to accomplish goals or activities

What We Look For

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
• Integrity: Behaves in an honest, fair, and ethical manner
• Connection and Partnership: Builds professional relationships with team members and guests; develops partnerships within and across the company and community
• Planning and Organizing: Plans and organizes work in a clear and efficient manner to ensure completion in alignment with priorities
• Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives
• Learner Mindset: Curious, open to feedback, and pursues learning and progressing new skills
• Self-Leadership: Takes personal responsibility for own actions; inspires others to buy-in and actively support goals and initiatives
• Interactive Communication: Conveys information effectively and understands information shared while interacting with others

Work Context

• Work can occur in various locations and environments, including moving through the store with bright lights and loud music, and at locations throughout the community
• Work involves building relationships with new people, strengthening community partnerships, and participating in events related to fitness or movement
• Work is accomplished as part of a team, sometimes independently, and sometimes using a computer or other technical devices

Compensation & Benefits Package

Base Pay Range: $22.50 - $25.89/hour, subject to minimum wage in the location

Target Bonus: $2.00/hour

Total Target Base Pay Range: $24.50 - $27.89/hour

lululemon's compensation offerings are grounded in a pay-for-performance philosophy. The base pay is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. Eligible employees may participate in a competitive bonus program.

Benefits include: extended health and dental benefits, mental health plans, paid time off, savings and retirement plan matching, generous employee discount, fitness & yoga classes, Parenthood top-up, development courses, and mentorship programs. Note: Eligibility requirements apply; programs can be altered at any time without advance notice.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries
• Retail