Job Details

Pay Range

Base pay range: $73,398.00/yr - $89,206.00/yr

Role Description

Shift: Days, evenings, nights, weekends, and/or holiday shifts may be required.

Under supervision, the Health Worker 2 (Interpreter Services) is responsible for providing language assistance to non-English and limited English speaking clients who are seeking health care or are visitors at various San Francisco Department of Public Health facilities. The essential duties include, but are not limited to the following:

• Provides interpreter services in person, by telephone and video to limited English speaking clients and their families in various venues within the San Francisco Department of Public Health;
• Translates correspondence, medical histories, medical procedures and instructions, medical consent forms, patient education brochures and other documents as necessary;
• Serves as office dispatcher and dispatches interpreters to the appropriate departments by using all available resources;
• Performs incidental clerical duties such as keeping records, answering the telephone and arranging client appointments;

The Health Worker 2 (Interpreter Services) performs other related duties as assigned/required.

Working Conditions

Some positions may require employees to work directly with individuals within locked jails or psychiatric facilities, the homeless population, and individuals who have or are carriers of infectious/communicable diseases. Some positions may also require exposure to inclement weather conditions.

How to Qualify

• One (1) year of verifiable experience within the last five (5) years, performing a combination of at least two (2) of the following duties:
  • Serving as a liaison between targeted communities and healthcare agencies;
  • Providing culturally appropriate health education/information and outreach to targeted populations;
  • Providing referral and follow up services or otherwise coordinating care;
  • Providing informal counseling, social support and advocacy to targeted populations;
  • Escorting and transporting clients;
  • Providing courier/dispatcher functions;
  • Performing pre-clinical examinations of vital statistics, such as measuring a patient's weight, height, temperature and blood pressure;
• One year of verifiable experience working as a Medical Interpreter;
• Possession of a Certificate of Completion of a Medical Interpreter educational program from an accredited college or university;
• Possession of a certification in Interpreting from the Certification Commission for Healthcare Interpreter (CCHI) or the Board of Certification for Medical Interpreters (NBCMI);
• Possession of a Bachelor's Degree or higher in Interpreting or Translation and Interpretation from an accredited college or University; AND
• Bilingual in English and Spanish, OR English and Cantonese, OR Cantonese and Mandarin.

Substitution

Possession of a Community Health Worker Certificate from City College of San Francisco can substitute for 6 months of experience for minimum qualification #1.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One-year fulltime employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week).

Special Conditions

The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this classification.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Customer Service

Industries

Hospitals and Health Care