Job Details

Automotive Guest Services Representative

Bay Area

Join the Team at Stress-Free Auto Care: Where Your Skills and Passion Drive Success!

Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. Our mission is simple: make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry!

Stress-Free Auto Care – Northern California
Starting Pay: $24/hr + overtime + bonus potential

Want to launch your automotive career as a Automotive Guest Services Representative—without the grease or guesswork? At Stress-Free Auto Care, we're redefining the repair shop experience across our 22 high-rated locations (4.8★ average). We're on the hunt for sharp, customer-focused individuals who thrive in fast-paced, tech-enabled environments. If you've got the people skills but lack the car know-how, we've got you covered with a paid, hands-on 12-week training academy that gets you shop-ready.

What You'll Do

• Greet guests and document their concerns with clarity and empathy
• Write and manage service repair orders from start to finish
• Build accurate digital estimates and recommend preventive services
• Coordinate technician workflow and keep customers informed in real time
• Finalize invoices, explain completed work, and schedule future appointments
• Uphold high standards through proper documentation and KPI tracking
• 1+ year in sales, hospitality, call center, or any guest-facing role
• Tech confidence: 50+ WPM typing, and ease with multitasking across screens, phones, and chats
• Strong communication skills; Spanish/English bilingual is a plus
• A valid driver's license and a clean, insurable driving record

What You'll Get

• $24/hr starting pay, with monthly bonus opportunities after training (Top performers earn $70K–$90K+ annually)
• Full benefits: Medical, dental, vision, 401(k) match, PTO, and paid holidays
• Access to modern shop systems, real-time dashboards, and the best tools in the business
• Clear growth paths to Certified Service Writer, Senior Advisor, and Management roles

Ready to Elevate Your Career? If you're interested in joining a supportive team that values your skills and dedication, we'd love to hear from you! Apply today to help us redefine automotive care.