Job Details

About Anthropic

Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About The Role

We are seeking an expert IT Support Specialist who can handle the most complex technical challenges while working as a core member of our Helpdesk team. This role requires deep technical expertise to support some of the world's leading AI researchers and engineers. You'll tackle intricate troubleshooting scenarios daily while identifying systemic issues and implementing strategic solutions.

Responsibilities

• Expert‑Level Technical Support: Diagnose and resolve complex issues across Google Workspace, IAM, SSO, and authentication systems; navigate GCP IAM permissions; troubleshoot MDM configurations; support AI researchers and engineers with highly technical, novel computing challenges; handle escalations that require deep understanding of system interdependencies.
• Systems Thinking & Impact Analysis: Analyze downstream impacts of changes before implementation; identify root causes in complex, multi‑system failures; design solutions that prevent issues without creating new problems; evaluate and understand the security implications of support decisions across the organization.
• Strategic Problem Solving: Transform recurring technical issues into systematic solutions; autonomously identify and implement automation; build self‑service tools that empower users while maintaining security; create technical documentation; lead projects addressing fundamental infrastructure pain points.
• High‑Stakes Communication & Collaboration: Communicate effectively with world‑class researchers; translate between technical problems and practical solutions; partner with engineering teams; mentor IT team members; maintain composure and clarity when supporting critical research workflows.

You May Be a Good Fit If You

• 7+ years supporting technical teams in AI/ML, cloud, or research environments
• Experience with remote dev environments
• Background in scripting (Python, Bash) for automation and tool creation
• Familiarity with containerization (Docker, Kubernetes) and CI/CD pipelines
• Experience supporting teams working with sensitive or classified data
• Understanding of compliance frameworks (SOC2, ISO 27001)

Strong Candidates May Also Have Experience With

• Identity & Access Management: Deep understanding of Google Workspace admin, SAML/OIDC, GCP IAM, permission inheritance, and MFA systems
• Device Management: Expert knowledge of MDM platforms (Jamf, Intune), device enrollment, configuration profiles, and security policies
• Infrastructure: Strong grasp of DNS, DHCP, VLANs, VPNs, and basic network troubleshooting
• Operating Systems: Advanced troubleshooting across macOS and Linux environments
• Cloud Platforms: Proficiency with GCP services, understanding of AWS/Azure basics

Key Skills

• Expert‑level Google Workspace administration and troubleshooting
• Advanced IAM and authentication debugging across multiple platforms
• Strong understanding of system dependencies and change management
• Excellent pattern recognition for identifying systemic issues
• Ability to remain calm and effective under pressure from high‑stakes problems
• Clear communication skills for both technical and non‑technical audiences

Success Factors

• Solves technical problems others have given up on
• Thinks through second and third‑order effects before making changes
• Builds trust with world‑class researchers through technical competence
• Identifies and prevents tomorrow's problems while solving today's
• Documents solutions in ways that elevate the team's capabilities
• Maintains deep technical expertise while mentoring others
• Demonstrates measurable reduction in repeat issues through strategic fixes

What Makes This Role Unique

This is not a typical help desk position. While you'll be an active member of the support team handling tickets daily, you'll also be the strategic thinker who asks "why does this ticket exist?" and then does something about it. You'll have the autonomy to design and implement solutions that make entire categories of problems disappear. If you're someone who can expertly troubleshoot an issue while simultaneously designing the system that prevents it from happening again, this role is for you.

Location Requirement

We expect staff in this role to be based out of the SF Bay Area and be willing to work onsite in our SF office 4‑5 days/week.

Application and Compensation

The expected base compensation for this position is $160,000—$265,000 USD. Our total compensation package for full‑time employees includes equity, benefits, and may include incentive compensation.

Logistics

Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience.

Location‑based hybrid policy: We expect all staff to be in one of our offices at least 25% of the time. Some roles may require more time in our offices.

Visa sponsorship: We sponsor visas. However, we may not be able to sponsor every role and every candidate. If we make you an offer, we will make every reasonable effort to get you a visa.

We Encourage You to Apply Even If You Do Not Meet Every Qualification

Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as from underrepresented groups are more prone to experiencing imposter syndrome and doubting their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We believe AI systems like the ones we're building have enormous social and ethical implications and strive to include a range of diverse perspectives on our team.

How We're Different

We believe that the highest‑impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large‑scale research efforts. We value impact—advancing our long‑term goals of steerable, trustworthy AI—rather than working on smaller, specific puzzles. We view AI research as an empirical science that shares commonalities with physics and biology. We are an extremely collaborative group, hosting frequent research discussions to ensure we pursue the highest‑impact work at any time, and we greatly value communication skills.

Come Work With Us

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on candidates' AI usage: Learn about our policy for using AI in our application process.