Job Details

For the Practice Manager role, there are certain qualifications we find important for the position. As you'll often be interacting with patients, you will need to have excellent patient care and customer service skills. Be able to demonstrate adaptability as well as problem-solving. Leadership, communication, and organizational skills at the highest level are a must. You'll be using software for scheduling, electronic medical records, and day-to-day tasks; strong computer skills are essential.

SCOPE

This is a salary position that reports directly to the Practice Director. This role encompasses the following scope of responsibilities:

• Practice & operations management
• Accounts payable and receivable
• Primary point of contact for all representatives and surgical patients

GENERAL RESPONSIBILITIES

• Check email & Trello, as applicable, at the beginning and end of each shift
• Check patients in and out, c reate invoices, and t ake payment for their services
  • Enter in all insurance payments
  • Deposit insurance checks
  • Email the medical insurance biller all incoming EOBs and billing that come in
  • Answer all incoming front desk phone calls, take messages if needed, and make sure all messages are relayed in full detail
  • Schedule patient appointments. Obtain consent from patients as needed for office procedures.
  • Make sure new patients have completed the online portal before they come in. Resend portal invitation if needed.
  • Make sure each patient signs our new cancellation/no-show policy, etc.
  • Give patients paper copies if no medical information is in their chart
• Uphold office protocols and procedures. Edit office documents as needed. Keep all material and protocols up to date. Update Patient Now as needed
• Know all office promotions
  • Make sure to ask patients at check-out how they are doing with their skin care products
  • Point out the Google Review QR code to patients as they check out
  • Educate our patients on our referral program
  • Invite patients to join our Membership plan
• Participate in community events, as applicable
• Execute side-work tasks or ongoing projects during downtime

JOB SPECIFIC RESPONSIBILITIES (include but are not limited to)

• Check messages first thing in the morning. Make sure all patients are called back in a timely manner.
• Check emails daily, in the morning and in the afternoon. Answer emails within your capability. Forward emails to relevant departments as necessary for traction.
• Provide support to the surgical process
  • Right-hand to Dr. Eberlin for surgical consultations.
  • Surgical Patient coordinator and their direct contact.
  • Schedule all surgeries in Onemnethealth.
• Follow ALL protocols for surgical patients (pre-op, surgery, post-op, paperwork, labs).
• Practice Management
  • Inventory management
  • Ordering (skin care, office supplies, etc.)
    • Collaborate with team members on the retail (dis)qualification process
    • Manage team member special purchase requests
    • Request staff products from vendors; quarterly for Botox, every 6 months for Filler & Daxxify
  • Create/collaborate on marketing initiatives (Eblasts, Instagram, in-office promotions, etc.) as needed.
• People Management: oversee all non-medical board-certified team members
  • Cultural onboarding for all new team members
  • Training and development of all team members
  • Cascade all messages from the leadership level to the relevant team members
  • Coordinate employee appreciation (birthdays) and other team-building events
  • Coaching, discipline, and evaluation of team members
• Variable tasks will be given as needed

EDUCATION & EXPERIENCE

Education: BA or BS required

Experience: 1-2 years of front desk experience at a medical/esthetics office required, preferably 1-2 years of managing a practice

• MS Office Suite knowledge
• Proficiency in all office procedures
• Knowledge in hiring and termination protocols
• Manage time efficiently

If you are interested in this position , please fill out our application form.