Job Details

About the Role:

As a Sr. Program Manager/PMO, conduct planning, crafting, leading, and implementing all vital activities to run the successful execution of office construction projects. Support a new retail client as they set up their Workplace Environment team. Provide centralized control that results in a collaborative environment with consistent project execution, supply chain and resource management, detailed fiscal governance, and a dedication to innovation. Creating and implementing program and project controls, such as playbooks, processes, RFP's, contracts, dashboards, trackers, templates, and tools. These individual aims to reduce the risk of defects in all products and processes.

What You'll Do:

• Project Controls, Creating implementing templates trackers, dashboards, playbooks.
• Establish work schedules, assign tasks, and cross-train staff.
• Set and track staff and department deadlines.
• Research and gain understanding of current processes.
• Formally document and maintain a roadmap for future process improvement opportunities.
• Manage project pipeline and assign responsibilities to the team.
• Create and maintain project plans, business cases, and cost‑benefit trackers, training, and communication plans. Provide project updates to both clients and Sr management and resolve escalated issues.
• Identify equipment and systems that can be modified or applied to improve operational efficiency and product quality.
• Stay up to date on new technologies and industry trends.
• Approve the allocation of resources and budget appropriately.
• Create and review the new scope of work.
• Adhere to compliance with the Master Service Agreement.
• Develop and implement a risk management and mitigation plan, including Disaster Recovery and Business Continuity plans.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day‑to‑day and moderately complex issues which may or may not be evident in existing systems/processes.
• Lead team impact on quality, efficiency, and effectiveness of the job discipline and department.
• Exchange and explain difficult information, convey performance expectations, and handle sensitive issues. Influence parties of shared interests to reach an agreement.

What You'll Need:

• Bachelor's Degree preferred with 5‑8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the project management/construction industry.
• Experience creating a PMO process and playbook is required.
• Microsoft Office products. Examples include Word, Excel, Outlook, etc.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Preferred Experience:

• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
• Green Belt Lean Six Sigma Certification ideal, but not essential.
• Strong organizational skills with an inquisitive mindset.
• Ability to analyze possible solutions using technical experience to apply appropriate judgment and precedents. Understanding of existing procedures and standards to solve slightly complex problems.