Job Details

Sutter Health Job Opportunity

Receives incoming inquiries and service requests from patients, employees, providers, vendors, and others, via phone, email, web portal, etc. and responds to each with accurate and timely information utilizing the highest customer service and quality standards. Works as part of a team and others to support one or more of the service delivery teams. Establishes and maintains strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety of our employee and patient information.

Job Description:

Education:

• HS Diploma or General Education Diploma (GED)

Typical Experience:

• 1 year of recent relevant experience.

Skills and Knowledge:

• Knowledge of processes within one or more of the following functions is desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle, Customer Billing.
• Possess written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
• Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadlines.
• Requires the ability to work with and maintain confidential information.
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• Identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
• Build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives.
• Operate office equipment such as multi-line phones, printers, faxes, copiers, and scanners.

Job Shift: Day/Evening

Schedule: Full Time

Shift Hours: 8

Days of the Week: Variable

Weekend Requirements: Saturday, Sunday

Benefits: Yes

Unions: No

Position Status: Non-Exempt

Weekly Hours: 40

Employee Status: Regular

Pay Range is $29.12 to $39.32 / hour

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.