Job Details

The IT Systems Analyst (GRS) position will be part of the newly created Governance Risk and Strategy (GRS) Team. The Teams goal is to be a proactive strategic enabler to improve the productivity, capabilities, and security of City of Alameda departments. It does this by using customer outreach to understand and analyze business processes. The GRS Team then works with departments to deploy proactive IT solutions such as:

• Utilizing the full capabilities of the Microsoft 365 ecosystem including SharePoint, Teams, and the Power Platform.
• Utilizing AI to enhance productivity.
• SaaS product optimization and integration.

ideal candidate will be responsible for continuing the alignment and building out of the Microsoft 365 ecosystem of products for the City, including SharePoint, OneDrive, Teams, and the Power Platform products. The candidate to fill this position will be a fast learner and will possess a broad range of knowledge including HTML, JavaScript, API integration, and project management principles and practices. Knowledge of AI systems is a plus. The candidate will also research and evaluate the capabilities of potential new software systems, including AI systems, develop software-based solutions to streamline business processes and develop training programs to train staff on new software systems or processes. In addition, the candidate will have the ability to translate user needs into detailed requirements and interpret and explain technical policies and procedures associated with the about systems.

Benefits of Employment

For a comprehensive listing of benefits, see the Benefit Matrix here (Download PDF reader).

• Four-day, 36-hour work week (Monday through Thursday)
• CalPERS Retirement: Classic Members: 2% at 55 formula, 8.868% contribution; New Members 2% @ 62 formula, 8.25% contribution.
• Medical: The City contracts with CalPERS to provide comprehensive health coverage to employees. Multiple HMO and PPO plans available, with a generous City contribution towards medical premiums.
• Dental: Comprehensive dental coverage provided to employees and their eligible dependents.
• Vacation: Starting with 75 hours annually and increasing with years of service.
• Holidays: 11 City Holidays
• Floating Holidays: 4 days
• Sick Leave: 90 hours annually; unused sick leave is converted to service credit at retirement.
• Deferred Compensation: Up to 1% 457(b) matching City contribution after 1 year of continuous service.

Under general supervision, performs analytical duties in the development, operation, administration, and support of the City's information systems; manages projects related to maintaining and enhancing systems; tests and supports a variety of specialized computer software, components and devices; establishes, monitors and maintains integrated data networks and analyzes overall system performance; consults with city departments to identify technology needs and evaluates software requirements; provides technical support and assistance to end users; and performs other related work as required.

Essential Duties

1. Performs a variety of analytical duties in the development, operation, administration, and support of the City's information systems; tests and supports a variety of specialized system software, components and devices.
2. Participates in the evaluation and testing of new and enhanced applications; installs or upgrades software applications; troubleshoots and rectifies software related problems; coordinates and documents testing for new or revised software applications; deploys new applications in assigned areas.
3. Investigates, analyzes, and resolves computer related problems; resolves compatibility problems; troubleshoots system software, hardware and communication problems; recommends and implements changes and improvements.
4. Serves as liaison with system software suppliers and vendors; initiates request for proposal documents for the selection of professional service contracts; monitors contracted services for quality and compliance with City standards.
5. Serves as focal program management point on a variety of projects; evaluates operational requirements; researches and develops information systems solutions; develops budgets; monitors project performance and compliance with applicable specifications; ensures quality and timeliness of work performed.
6. Maintains system security and integrity; monitors security of all systems and applications; identifies unauthorized access and potential security risks; makes recommendations on security enhancements.
7. Researches and evaluates the capabilities of potential new software systems, including AI systems.
8. Develops software-based solutions to streamline business processes.
9. Develops training programs to train staff on new software systems or processes.
10. Performs technical writing duties in the development, production and maintenance of system documentation, instructional materials and procedural manuals, reviews software technical specifications.
11. Confers with staff from various divisions and outside agencies to facilitate upgrades as well as solve program, system, operational, and procedures problems; analyzes problems and recommends corrective action; designs, develops and implements solutions; coordinates system activities.
12. Provides technical assistance in the development of policies and procedures related to system availability, security and related services; maintains operational practices to support policies and procedures.
13. Contacts vendors for components, technical reference and/or services required for system maintenance and enhancement projects.
14. Troubleshoots problems as they arise on a 24/7 basis.
15. Assists other information systems staff as necessary.
16. May supervise, train and evaluate assigned staff.

Working Conditions

• Indoor office environment.
• Ambient office sounds and noises such as speaking, working office equipment and software.
• Travel to City work sites and locations to conduct work.

Physical Demands

• Dexterity of hands and fingers to operate a computer keyboard.
• Seeing to read a variety of materials.
• Sitting or standing for extended periods of time.
• Hearing and speaking to exchange information and make presentations.
• Ability to transport and install computers and related equipment involving physical dexterity, moderate lifting and carrying of up to 20 pounds.

Education/Experience

Any combination equivalent to education and experience likely to provide the required knowledge and abilities. A typical way to obtain the knowledge and abilities would be:

Education: Graduation from an accredited four year college or university with major course work in information technology, public or business administration, or related field.

Experience: Four years of information technology experience in the operation and analysis of designated technology systems.

Knowledge

Knowledge of principles of information technology hardware and software; policies and procedures; computer hardware and software applications; applications in word processing, spreadsheet, database programs/design and printer operations; best practices for implementing, troubleshooting, and resolving technical matters; equipment and software use in computer-aided dispatch; related principles of programming; and fiscal management.

Ability

Ability to effectively administer major programs; perform both complex and routine system maintenance; work with speed and accuracy; interpret and apply established City policies, procedures and codes; plan, administer and evaluate system applications; interpret and analyze information; draw valid conclusions and project consequences of decisions and recommendations; evaluate current programs and processes including cost factor analysis and operational requirements, and provide necessary recommendations; set priorities, meet deadlines and make sound decisions; establish and maintain accurate records; maintain level of knowledge required for satisfactory job performance; communicate effectively; and establish and maintain effective working relationships with employees, vendors, and the general public.

Special Requirements

Willingness and/or ability to work outside regularly scheduled hours to meet operational needs and to respond to after-hours emergency calls as required.

Other Requirements

Possession of a valid California Driver's License and satisfactory driving record at the time of appointment is required as a condition of initial and continued employment only if the operation of a vehicle, rather than the employee's ability to get to/from various work locations in a timely manner, is necessary to perform the essential functions of the position.

Selection Process

The examination process may include an application and supplemental questionnaire evaluation, a written exam, a performance exam, and/or an oral interview. The examination process may test for, but is not limited to, the essential knowledge and abilities listed in the job specification and announcement and will be designed to provide a comprehensive review of each candidate's technical knowledge and overall suitability for the position. Qualified applicants will be notified of the exact date, time, and location of examinations approximately two weeks in advance. Candidates passing all components of the examination process will be placed on an Eligible List. A list of names is certified to the department(s) having vacancies based on the type of examination conducted pursuant to the provision of the City's Civil Service Rules. Final selection will be made from the Eligible List by the Department Head subject to approval by the City Manager. The Department Head may utilize additional selection procedures to make a final hiring decision. Placement on an Eligible List does not guarantee employment. Prior to appointment, a thorough reference check will be conducted which may include a credit check and background. The selection process may be evaluated and revised based on the number of qualified applicants. Federal law requires that prior to employment, you must furnish proof of your identity and eligibility for employment in the United States, as required by the U.S. Citizenship and Immigration Services.

Veteran's Preference Credit

A job applicant qualifies as a veteran if honorably discharged from active military, reservist, or National Guard duty of at least 18 consecutive months within the past five (5) years of the date of application. In case of discharge attributable to service-connected injuries or illnesses, the 18 months active?duty requirement need not be fulfilled. An applicant claiming veteran's preference credit must attach to their application, a legible copy of their DD?214 verifying the type of discharge and date(s) of active service. NO OTHER DOCUMENTATION WILL BE ACCEPTED.

An Equal Opportunity Employer

The City of Alameda encourages minorities, women and the disabled to apply. It is the City's policy that all aspects of employment and promotion shall be without regard to sex, marital status or disability (except where dictated by requirements of the position), race, sexual orientation, political affiliation, religious creed, color, national origin or age. Qualified disabled persons must be able to perform the essential functions of the position with or without reasonable accommodations. No individual may pose a direct threat to the health or safety of himself/herself or other individuals in the workplace. Barring undue hardship, reasonable accommodations can be made in the application and examination process for disabled individuals or for religious reasons. Requests for reasonable accommodation should be made in advance to the Human Resources Department. Hearing Impaired TDD (510) ###-####.