Job Details

Director / Sr. Director – Engineering Strategy & Operations

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here ambition meets action. Tech meets trust. And innovation isn't a buzzword – it's a way of life. Salesforce's core values guide our work and we're looking for Trailblazers passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's values at the heart of everything we do.

About the Role

The Director/Senior Director of Engineering Strategy and Operations is a vital member of the engineering leadership team. The role partners with the EVP of Engineering and other executives to align engineering processes, resources, and roadmaps with company goals, ensuring operational excellence and strategic alignment across the global engineering organization.

This hands‑on leadership position combines strategic program ownership, technical acumen, and operational scale. You will collaborate across Product, Engineering, and Customer Success to instill engineering rigor and deliver impactful solutions.

Your Impact

Engineering Leadership & Enablement

• Lead and grow a team of technical enablement leads and program managers responsible for scaling engineers globally.
• Foster a culture of engineering excellence, continuous learning, and customer‑first problem solving.
• Provide technical mentorship and architectural guidance.
• Build career pathways for engineers from onboarding to technical leadership.

Program & Technical Strategy

• Define the technical vision for the engineering program, ensuring alignment with Salesforce platform best practices and product roadmaps.
• Build scalable onboarding, training, and certification programs for deep Salesforce technical expertise (Platform, Revenue Cloud, Industries solutions).
• Develop and scale technical engagement models (e.g., Implementation, MVP, Advisory) for repeatable, high‑impact customer engagements.
• Drive operational frameworks for knowledge sharing, reusable code assets, and engagement playbooks.
• Use data‑driven insights to evaluate program outcomes and refine future strategies.

Cross‑Functional Collaboration

• Partner with Product and Engineering to align field feedback with product improvements.
• Collaborate with Customer Success and Professional Services to define technical handoffs and ensure long‑term customer success.
• Serve as the technical escalation point for complex deployments and customer blockers.

Requirements

• 15+ years of engineering experience in SaaS or enterprise software, including 8+ years in a leadership role.
• Proven experience scaling engineering teams and operations in fast‑paced environments, with expertise in change management and scaling operational frameworks.
• Track record managing cross‑functional, globally distributed engineering teams and large‑scale programs.
• Deep technical expertise in Salesforce Platform architecture, application development, and scale/performance best practices.
• Strong understanding of enterprise SaaS deployment models, platform guardrails, and technical health frameworks.
• Expertise in software development lifecycle (SDLC), DevOps, Agile, and CI/CD.
• Operational mindset with experience scaling global programs and managing technical processes.
• Excellent communication and leadership skills with the ability to influence senior engineers, product teams, and customer stakeholders.

Education

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field (or equivalent experience).

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via the Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All employees and applicants are assessed on the basis of merit, competence, and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint or other classifications protected under law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.

In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help employees live well, including time‑off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

EEO Commitment

Salesforce is committed to equality for all and proudly supports an inclusive workplace that is free from discrimination. All recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. This commitment extends to all disciplines of employment including job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.