Job Details

Overview

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and transform their customer experiences. Fin can also be combined with our Helpdesk to form the Intercom Customer Service Suite, which provides AI-enhanced support for more complex or high-touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting a new standard for customer service. We push boundaries, build with speed and intensity, and consistently deliver value to our customers.

What's the opportunity?

As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We're building a world-class sales organization, and the road ahead is exciting. At Intercom, we strive to do sales differently by placing Intercom at the core of our customers' businesses, and we invest in the development and promotion of our people from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.

What will I be doing?

• Evangelize our product by spearheading the growth and adoption of Intercom across our Mid-Market segment
• Manage the full sales cycle for Intercom's Mid-Market customers, from prospecting to close, through a consultative sales approach
• Provide timely and accurate forecasts and clear visibility on revenue performance
• Maintain up-to-date knowledge of our evolving products and processes
• Create demonstrations tailored to client needs
• Engage in team development and mentoring
• Represent the voice of the customer to cross-functional partners, including Marketing and Product
• Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to upskill the team

What skills do I need?

• 4+ years experience as an Account Executive
• 2+ years of SaaS experience selling similar products
• Strong sales instincts and track record hitting and exceeding quota
• Exceptional written and verbal communication
• Comfortable solving problems in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes
• Ability to close net new business in a competitive landscape
• Growth mindset, intellectual curiosity, and ambition

Benefits

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews — great work is rewarded
• Flexible paid time off policy
• Paid Parental Leave Program
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family

*Proof of eligibility to work in the United States is required.

The OTE range for candidates within the San Francisco Bay Area is $163,800 - $195,650. Actual OTE pay will depend on a variety of factors such as education, skills, experience, location, etc. The OTE pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

Equal Employment Opportunity

Intercom values diversity and is committed to an Equal Employment Opportunity policy. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, sex, gender, age, disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally protected status. This policy covers all aspects of employment, including recruitment, hiring, compensation, and advancement.

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