Job Details

Vice President Implementation and Professional Services

Join iTradeNetwork, Inc. as Vice President Implementation and Professional Services and lead the strategic delivery of post‑sales operational processes. The role combines high‑level strategic planning with day‑to‑day execution of our customer implementation and onboarding programs.

Base Pay Range

$250,000.00/yr – $280,000.00/yr

Additional Compensation Types

Annual Bonus

Company Overview

iTradeNetwork, Inc. provides advanced supply chain software and insights for the food & beverage industry. Our mission is to feed the world by enabling businesses to streamline procurement, reduce waste, optimize inventory, manage compliance risk, and scale profitably. iTradeNetwork serves 13 of the top 25 North American grocers, 8 of the top 10 foodservice distributors, and 8 of the top 10 global food & beverage manufacturers.

Job Summary

As a key member of the executive leadership team, the Vice President of Implementation and Professional Services will oversee customer support, implementation, and professional services functions. The role drives scalable implementation, operational excellence, and continuous improvement of our post‑sales experience.

Key Responsibilities

• Drive value realization by ensuring customers achieve desired outcomes, accelerate time to value, and deliver ROI.
• Lead customer onboarding to enable all buyers and suppliers to trade via our Order Management System (OMS).
• Oversee project management for all customer projects, partnering with technical resources to deliver on the agreed scope of work.
• Manage integration engineering resources that participate in releases, system upgrades, and connectivity changes.
• Coordinate data management practices to standardize, cleanse, and enrich data for analytics, spend reporting, rebate calculations, and claims validations.
• Lead a technical customer support team that provides 24/7 support, develops training, and resolves issues quickly and effectively.
• Partner with the People team to advocate employee engagement initiatives and optimize performance processes for high‑performing teams.
• Implement a Business Operating System for the function and champion a culture of continuous improvement.
• Adopt an AI‑first mentality, exploring AI‑enabled solutions for faster, better results.

Qualifications

• Bachelor's degree in Business, Operations, Engineering, or a related quantitative field.
• At least 15 years of experience in implementation, project management, or operations.
• 10+ years of leadership experience building high‑performing, diverse, and remote teams.
• Experience setting strategy and ensuring execution through scaled programs.
• Expertise managing complex operational processes and customer experience strategies in a fast‑paced environment.
• Strong analytical skills with proven data analysis and insight derivation.
• Deep understanding of software implementation processes and SOP writing.
• Excellent communication skills with the ability to articulate complex strategies to executive stakeholders.
• Distinctive problem‑solving skills and experience driving projects from strategy to execution.

Personal Attributes

• A passion for the food and beverage industry and a commitment to operational efficiency.
• A visionary leader who stays ahead of industry trends to guide strategic decisions.

Benefits

• Competitive salary packages
• Comprehensive medical, dental, vision, and life insurance benefits for you and your family
• Flex PTO for exempt employees and competitive PTO for non‑exempt employees
• Paid parental leave for eligible employees
• 401(k) matching
• Tuition reimbursement on approved programs
• Great health & well‑being benefits including Teladoc for general medical and mental health care

Additional Requirements

Must be able to demonstrate lawful ability to work in the United States.

Equal Employment Opportunity Statement

iTradeNetwork, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran by applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability

Seniority Level

Executive

Employment Type

Full‑time

Job Function

Engineering, Strategy/Planning, and Project Management