Job Details

Why join us?

For nearly four decades, Holly Hunt has been the defining voice in modern luxury interiors. We offer exquisite furnishings, an unparalleled showroom experience, and unwavering service to the residential and commercial design trade.

During that time, we've stayed true to our passions, values, and deep beliefs—that well‑designed spaces enrich one's life experience, that quality of materials and craftsmanship can never be compromised, and that supporting our clients with the tools and resources to create beautiful environments is the ultimate reward.

Our purpose is design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Summary

This is a full‑time position that works directly with customers and representatives on sales quotations, status calls, delivering and service. Assists on various sales/customer service projects as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answer calls and assist customers, representative showroom salespeople and outside salespeople on CONRAD products. Build customer and representative relations and sustainable relationships and trust through open and interactive communication.
• Provide price quotations (verbal, written or typewritten) for retrofits and replacement orders. Follow up is essential.
• Provide customer support on motorized projects (may include working with the installer or electrician as well as the designer/architect).
• Gather necessary information concerning customer/representative needs by phone or in person, examine records such as orders, quality‑control sheets, invoices, computer printouts, bills of lading, and related documents and correspondence.
• Correspond with customers/representatives and other company personnel such as billing, credit, sales, service, or shipping staff to obtain facts regarding customer inquiries and service needs.
• Examine pertinent documentation to determine accuracy of customer complaint and identify an appropriate course of action.
• Take a proactive approach to servicing customers.
• Ensure excellent customer service is provided, maintaining high customer satisfaction through efficient response to inquiries.

Qualifications

• Minimum of one‑year experience (preferably in the wholesale home furnishings industry).
• Excellent verbal and writing skills. Must be organized, self‑motivated, and detail‑oriented, with good sales and customer service skills.
• Must have word‑processing computer experience.
• Ability to multi‑task, prioritize, and manage time effectively.
• Associate's degree (AA) or equivalent from a two‑year college or technical school; one year related experience, transferable customer service and sales skills, interior design, and home furnishings industry experience/knowledge.

More about CONRAD

CONRAD is a rapidly growing employer with a dynamic and diversified work culture. We offer the opportunity to excel in the interior design and sales fields, working with a very high‑quality, unique and specialized product. We offer an excellent compensation and benefits package and promote ongoing career and personal development. We maintain an appropriately casual atmosphere and are easy to locate in the sunny Bayview district.

We invite you to visit our website at www.conradshades.com!

Compensation

Compensation range for this role is $28.00 – $30.00 per hour.

Benefits

Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability, and other insurance plans; Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), Short/Long Term Disability, and special perks reserved for associates.

EEO Statement

This organization participates in E‑Verify Employment Eligibility Verification. MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at ...@millerknoll.com.

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industry

Furniture and Home Furnishings Manufacturing