Job Details

Overview

Join a department that cares about its Dispatchers and is LOVED by its community. Elevate your public safety career as a Dispatcher. Our mission at the San Bruno Police Department is to Ensure Peace, Provide Safety, and Build Community. We aim to realize this mission by taking good care of the people who work in our organization so that they can take good care of everyone else. We believe that the key to providing exceptional police services is consistently deploying strong, healthy, well-trained, emotionally intelligent human beings as San Bruno Police Dispatchers. We have created a healthy, happy, fun working environment, focused on enabling each member of our team to pursue the best possible versions of themselves.

Benefits

• CalPERS retirement formula: Non-Safety 2.7% @ 55 for classic members or 2% @ 62 for PEPRA members
• Annual accruals of vacation days based on years of service, holidays and sick days
• Opportunity for bilingual incentive pay up to 2.5%
• Medical, dental and vision benefits provided with employee contribution
• Life Insurance equal to one year's annual salary provided at no cost
• Long-term disability insurance provided at no cost
• Home loan assistance program
• Section 125 Flexible Benefit Plan
• Tuition reimbursement

The Position

The San Bruno Police Department is recruiting for entry-level Public Safety Dispatchers. Public Safety Dispatchers are responsible for public safety dispatch and related records management activities. This position operates on a 24-hour, 365 days per year basis, and may be assigned to day, swing, or graveyard shifts on a regular, rotational basis that includes nights, weekends, and holidays. Dispatchers perform a wide range of duties involving radio, telephone, and computers, applying various procedures and codes. They receive and transmit emergency and non-emergency telephone and radio traffic and process communication reports, records, and radio logs, while maintaining a high level of confidentiality. Dispatchers may also support the Police Department by performing clerical tasks, training, assisting with fingerprinting, and being accountable for financial transactions. This position is integral in supporting the goals and objectives of the City and Police Department.

Examples of Duties

• Receives and transmits emergency and non-emergency telephone and radio traffic.
• Maintains and processes a variety of communications reports, records and radio logs.
• Operates a dispatch console, uses Computer Aided Dispatch (C.A.D.) System and other computer programs to process information and records.
• Responsible for various Record Management System (RMS) entries, including but not limited to citations, warrants, subpoenas.
• Responsible for accurate and timely entries into the California Law Enforcement Telecommunication System (CLETS) and the National Crime Information Center (NCIC).
• Maintains a high level of confidentiality.
• Performs collateral duties including a variety of related clerical tasks such as records entry, fingerprinting and jail operations, and handling cash, bond, and check transactions.
• Performs related duties and responsibilities as assigned.

Qualifications

• The ideal candidate will be able to record and transmit information with speed and accuracy, multi-task, make quick and sensible decisions, learn from constructive criticism, and demonstrate a commitment to quality service. Candidates should have a track record of the following: professional skill with computer keyboard; skill with radio, telephone, and computers; active listening; clear and concise communication; customer-service orientation; adaptability to change; analytical ability to process information and make informed decisions; ability to establish and sustain trusting relationships; proactive problem solving; attention to detail; and resilience under stress.

Minimum Qualifications

• Must be able to pass an extensive background investigation.

Education

• Possession of a high school diploma or GED equivalent. Additional related college coursework or degree preferred.

Experience

• At least one (1) year of related work experience requiring alertness and independent judgment, but no previous public safety dispatch experience is required.

Certificates and Licenses

• Must possess and maintain a valid California Driver's License, Class C with a good driving record.
• Typing certificate within the last year verifying minimum typing speed of 35 net words per minute with a maximum of 9 errors. Typing certificate must be submitted with application to be considered. Online typing certificate permitted with application; formal test will be administered to final candidate.
• Completion within the last year of the POST Entry Level Dispatcher Selection Test Battery with a preferred minimum score of 48 or above, or CritiCall Dispatch passing test results within a year of application date. Certificate must be submitted with application to be considered.

Supplemental Information

This is a continuous recruitment. For a full, detailed class specification, please refer to the relevant documentation.

How to Apply

Applications may be submitted online at the City's BambooHR homepage. The City of San Bruno utilizes a merit-based selection system. Such a system is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. When submitting your application, please upload the following: POST Entry Level Dispatcher Selection Test Battery with a score of 50 or above, and a typing certificate issued within the last year verifying 35 net words per minute with a maximum of 9 errors. If you have not yet taken the test, upcoming test dates can be found at the applicable site, or CritiCall Dispatch test results.

What happens next?

We will review your application and all supplemental materials to select the best qualified applicants to continue in the process. Screening will include a review of minimum qualifications, education, training and experience, and relevance of background qualifications related to the target job, as well as supplemental questions if applicable. Applicants selected to move forward in the process may be asked to participate in any combination of the following: written examination, job-related exercise, physical test or job simulation, phone interview, in-person or video interview(s), and/or web-based testing. The final phase of the selection process is the probationary period, which in most cases is one year, depending on your classification.

Reasonable Accommodations

The City of San Bruno is an Equal Opportunity Employer (EOE) and provides equal employment opportunities without regard to race, color, ancestry, religion, creed, age, physical or mental disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, state or local laws in its employment actions, decisions, policies and practices.

The City of San Bruno Human Resources Department will make reasonable efforts in the selection process to accommodate disabled applicants. Individuals with disabilities who would like to request an accommodation in the process must inform the Human Resources Department by the final filing date by emailing ...@sanbruno.ca.gov.

Recruitment Contact

Contact phone: (650) ###-####

Contact email: ...@sanbruno.ca.gov