Job Details

Quality Assurance Coordinator

We are SGS the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

Summary The Quality Assurance Coordinator is responsible for ensuring the laboratory's Quality Management System (QMS) complies with ISO/IEC 17025, ISO 9001,10 CFR 50 Appendix B, and 10 CFR 21 standards. This role oversees testing, calibration, and certification activities to meet regulatory, accreditation, and customer requirements.

Job Functions

• Maintain and improve QMS in compliance with ISO 17025 and ISO 9001 17065.
• Ensure document control and proper recordkeeping for policies, procedures, and work instructions.
• Serve as primary contact for accreditation bodies and regulatory agencies.
• Manage accreditation audits, external assessments, and regulatory inspections.
• Plan, execute, and document internal audits to assess compliance and identify risks.
• Assist in Investigation of nonconformities, implement corrective actions, and verify effectiveness.
• Ensure personnel involved in testing and certification are qualified, trained, and competent.
• Maintain training records and competency assessments.
• Conduct or coordinate quality system training sessions.
• Promote continuous improvement initiatives in test methods, certification processes, and quality practices.
• Assists in addressing customer complaints and ensure proper investigation and resolution.
• Communicate quality system updates and compliance status to management.
• Work with staff to ensure test and certification results are accurate and reliable.

Qualifications

Education and Experience

• High School diploma or equivalent (Required)
• Bachelor's degree in relevant field preferred
• 3 + years of experience in a quality role, preferably in a testing or certification environment.
• Strong understanding of ISO/IEC 17025, ISO 9001, and 10 CFR 50 Appendix B, 10 CFR 21.
• Writing skills for SOPs, audit reports, and compliance documentation.

Knowledge, Skills, and Abilities

• Critical Thinking & Problem-Solving: Ability to analyze complex quality and compliance issues.
• Experienced with quality management software, document control systems, and data analysis tools.
• Ability to manage multiple priorities, meet deadlines, and maintain structured documentation.
• Strong writing skills for SOPs, audit reports, and compliance documentation.
• Attention to Detail: Strong ability to detect nonconformities and inconsistencies.
• Ability to work effectively with individuals from varied professional and cultural backgrounds.

Physical Demands of the Job

• Stand: None
• Move or traverse: None
• Sit: None
• Use hands: None
• Reach with hands and arms: None
• Climb or balance: None
• Stoop, kneel, crouch or crawl: None
• Talk/hear: None
• Taste/Smell: None
• Lift/carry/push or pull: None

Additional Information

• Pay Range $25.00 to $28.00
• Benefits - This position offers medical, dental, vision, 401K, time off benefits and participation in the company's Annual Incentive Plan.