Job Details

Quality Assurance Analyst – Western Governors University

Western Governors University (WGU) is a nationwide, private, nonprofit university offering competency‑based online degree programs. WGU is committed to expanding access to higher education and to creating an inclusive workplace for student‑focused professionals.

Position Level: Mid‑SeniorEmployment Type: Full‑timeIndustry: Higher Education

Salary Range (Grade: Professional 305): $54,800.00 – $82,200.00 per year. Pay varies by skill, experience, certifications, and business needs.

Job Summary

The Quality Assurance Analyst (QA Analyst) plays a critical role in ensuring educational products meet WGU's quality standards. The QA Analyst works independently, collaborates with internal and external stakeholders, and maintains compliance with Military and Veteran Education Benefits regulations.

Essential Functions and Responsibilities

• Track QA processes and monitor team progress.
• Act as compliance officer for the team.
• Manage internal and external audits and risk‑based surveys.
• Mentor colleagues on risk‑based controls and QA procedures.
• Communicate QA requirements to the team and provide updates.
• Serve as point of contact for supervisors and colleagues, sharing feedback and providing training.
• Manage the Military Support Queue for review, auditing, distribution, and triage.
• Assist in resolving cases and certifying attendance as needed.
• Maintain a record of QA feedback history and actions taken in an accessible database.
• Apply knowledge of Military and Veteran Benefit procedures and VA operating systems.
• Cultivate professionalism, quality control, adaptability, and a positive attitude.
• Ensure QA standards align with WGU's vision and mission.
• Develop and maintain collaborative relationships with all relevant stakeholders.
• Train and assist SMEs on quality evaluation processes and tasks.
• Perform other related duties as assigned.

Knowledge, Skills, and Abilities

• Understanding of compliance, audit skills, and risk management.
• Superior critical thinking, problem‑solving, and research skills.
• Advanced planning, organizing, and leadership abilities.
• Collaborative teamwork in deadline‑driven environments.
• Strong Microsoft Office and internet skills.
• Experience with Salesforce, Banner, and VA/DOD operating systems.
• Background in online instruction and adult learning models.

Competencies

• Operational impact: Achieve targets and work independently on moderately complex projects.
• Problem solving & decision making: Address broader issues across job areas.
• Communication & influence: Collaborate with contacts to provide and interpret information.
• Leadership & talent management: Provide guidance and demonstrate WGU leadership principles.

Job Qualifications

• Minimum Qualifications: Bachelor's degree or 5+ years of related experience with Military Education benefits and leadership experience.
• 1–3 years experience in process or workflow management, or equivalent.
• Preferred Qualifications: At least 1 year of quality assurance experience and experience in Military Education benefits.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Disclaimer

This Job Description indicates the general nature, essential duties, and responsibilities of the role. It is not a comprehensive inventory of all duties, nor does it constitute a contract of employment. The University reserves the right to exercise its employment‑at‑will rights at any time.

Position & Application Details

Full‑time Regular Position (40 hours/week). Eligible for bonuses, medical, dental, vision, telehealth, mental healthcare, HSA, FSA, life insurance, disability coverage, accident, critical illness, hospital indemnity, legal, identity theft coverage, retirement savings, wellbeing program, discounted WGU tuition, and flexible paid time off. Includes up to 12 weeks of parental leave.

How to Apply: Submit an online application. Internal WGU employees must apply through the internal job board in Workday.

Additional Information

Accommodations: Applicants with disabilities requiring assistance or accommodations during the application or interview process should contact our Talent Acquisition team at ...@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration without regard to protected characteristics as required by law.