Job Details

At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country.

The Property Manager will provide leadership to site staff, direction for building operations, customer service, resident relations, property budget management, rent collections, leasing, compliance and guidance on maintenance priorities. We are looking applicable experience in management and customer service.

This position will lead operations at Heritage Homes.

We encourage candidates with lived experience to apply. This is an on-site position. (This position comes with a 2 bedroom staff unit.)

PAY: $33.00 - 37.15/hour

Benefits:

• Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays.
• 403b + match
• Early close Fridays (3 paid hours each Friday)
• Early close prior to a holiday (3 paid hours)
• Paid Time off between Christmas and New Year's Holiday
• Paid Volunteer Time
• Paid Parental Leave and Care Giver Leave
• Paid Life Insurance
• Free Employee Assistance Plan
• Free Basic Dental
• Pet Insurance options

Duties

• Oversees rent collection processes to ensure timely payments and achievement of collection benchmarks.
• Maintains occupancy rates at or above budgeted targets by actively managing leasing strategies.
• Maximizes allowable rents within the guidelines of applicable regulatory programs.
• Manages property operations within approved budget parameters and identifies opportunities for cost savings.
• Regularly reviews and controls property expenses to align with budget goals.
• Drives performance to meet or exceed Controllable Net Operating Income (CNOI) objectives.
• Monitors and ensures full compliance with regulatory requirements, including resident files, annual and interim recertifications, and all necessary documentation.
• Delivers great customer service to residents in partnership with Assistant Property Manager, Maintenance, and Resident Services staff.
• Other duties as assigned.

Minimum Qualifications of Position

• High school diploma or equivalent.
• Working knowledge of applicable local and federal housing laws, including Fair Housing and Landlord and Tenant laws.
• Experience being accountable for financials.
• Previous housing or property management experience including HUD, Low Income Tax Credits, Rural Housing, and Tax-Exempt Bond properties.

Preferred Qualifications of Position

• Professional certification in property or affordable housing management.
• Minimum two (2) years of administrative, accounting, customer service, and/or supervisory experience.

Knowledge and Skills

• Comprehend and communicate in the English language both orally and in writing.
• Legally operate a motor vehicle (valid driver's license).
• Proficient with Microsoft Office.

This is a brief description summarizing the abilities needed for the position. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.