Job Details

Resident Service Coordinator (Overnight) - 399 Fremont Penthouses & Apartments

Location: 399 Fremont, San Francisco, CA

Schedule: Sunday – Thursday, 11pm – 7am.

Responsibilities

• Collaborate with the community management team as needed to resolve resident concerns and complaints.
• Welcome prospective and current residents, vendors, and answer inquiries about the surrounding area, the property, the company, lease details, and amenities.
• Answer telephone and text messages promptly and professionally, directing inquiries to the appropriate individual or taking messages.
• Organize incoming packages systematically.
• Plan, promote and produce events and activities, such as charity donations, food drives and holiday celebrations aimed at increasing resident retention.
• Manage key policy and process by providing keys/fobs to residents or contractors and documenting in accordance with the “Key Policy”.
• Interact with walk‑in prospects by showing the property and answering questions about the community, lease terms, and local area.
• Provide resident keys/fobs and property orientation, explaining the community amenities and unit features; create and deliver new resident welcome packets, including a move‑in gift (if any).
• Explain the “Move‑In Inventory” form to new residents and ensure that the form is returned.
• Communicate and verify compliance with mandatory renters' insurance as per company policy (if applicable) before move‑in.
• Schedule all move‑in appointments and ensure that on scheduled days off another associate is aware of and will coordinate any scheduled move‑ins.
• Work closely with the Centralized Admin, Centralized Sales, and Renewal teams to ensure leasing and renewal goals are met.
• Utilize the Sugar CRM to effectively manage resident relations, service requests and resident communications.
• Complete market summary and comp reports as directed.
• Comply with all Company policies and procedures related to employment.
• Live the UDR Values each day in every action taken when executing the essential functions of the job.
• Perform other duties as assigned or as necessary.

Experience, Knowledge and Skills

• Customer service experience
• Multi‑Family and/or Hospitality industry experience
• Minimum of one year of office experience is required.

Education

• High School Diploma or equivalent, is required.

Career Development and Advancement

We offer ongoing education opportunities to encourage the skillset development of our employees and have a validated culture of enhancing the growth and advancement of their individual career goals.

Benefits

We offer a comprehensive benefit package, Company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays, discounts to live in our best‑in‑class communities, tuition reimbursement, company‑sponsored events, community service days, and our annual President's Honors for outstanding customer service and operational excellence.

Benefits Offered

• Medical, Dental, Vision Plans
• Medical Flexible Spending Account
• Dependent Care Spending Account
• Lifestyle Spending Account
• Supplemental Term Life Insurance
• Voluntary Cancer Insurance
• Supplemental Short‑Term Disability Insurance / AD&D Insurance
• Voluntary Long Term Care Insurance
• 401(k) Plan with company match

Hourly Range

$28/hr – $30/hr., depends on experience

About UDR, Inc.

UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities. Become a part of a company that is the industry leader of transformational change and operational innovation!

Equal Employment Opportunity

UDR Inc. is an Equal Employment Opportunity Employer. UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.