Job Details

Iteris is seeking a 511 Operator that provides users with key decision-making information, allowing more users to safely navigate incidents and emergencies.
What you will be doing in this position:
* Monitor Partner Agency Traveler Information Sources and other identified sources/feeds.
* Collect and disseminate traveler information, both traffic and transit, ensuring quality (timely, accurate, and consistent) operational performance.
* Verify accuracy of traveler information, obtaining supplemental information and making edits as necessary before publishing to 511 dissemination channels within established performance timeframe.
* Coordinate with operations partners / stakeholders to obtain updated information on traffic incidents, and monitor systems to ensure updated information is being provided to users.
* Coordinate with operations partners/stakeholders to respond to current and future events, including major traffic and transit disruptions, and emergencies.
* Coordinate directly with Express Lanes (EL) operations staff to obtain and report, via 511 dissemination channels, events that impact EL operations, such as power outages, accidents, and system failures.
* Conduct notifications per escalation procedures in the event of High Profile incidents.
* Perform periodic system checks of the 511 website, 511 phone, and other dissemination channels.
* Perform periodic checks of 511 Driving Times and compare to Caltrans Changeable Message Sign (CMS) driving times.
* Perform periodic checks of 511 Transit Departure Times for Bay Area Transit Agencies to ensure departure times are functional during transit service hours.
* Document system deficiencies, failures and anomalies and make notifications in accordance with SOP.
* Support emergency operations, including after-hours support of High Profile incidents.
* Maintain skills proficiency in MTC 511 operations.
* Maintain skills proficiency in Express Lanes operations adequately to support augmentation needs.
* Participate in training needed for existing and new systems as they come online.
What you need to be successful in this position:
* High School Diploma or GED
* Computer proficiency; skilled in standard software applications such as Microsoft Office (Word, Excel, Power Point, Access, Outlook)
* Clear and proper oral and written communication
* Experience supervising others in high-stress work environments
* Ability and willingness to work rotating shifts
* Ability and willingness to work as designated Essential Personnel
* Ability and willingness to support as augmented staff to the Express Lanes Operations Center
Iteris anticipates paying $29.24 for this role.
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