Job Details

Golden Gate NRA - Sausalito, CA. Part Time. $20.00 per hour.

Guest Experience Coordinator

The Guest Experience Coordinator is a hospitality position that provides on-the-ground customer service and logistical support to our conference guests. The Guest Experience team works to create a welcoming and professional space for all attendees. Coordinators work closely with coworkers across all departments, fostering positive working relationships.

• Part-time position averaging 20 hours per week.
• Requires regular weekend work.
• Schedule may vary based on programming and business needs.
• Position based at the Golden Gate campus in the Marin Headlands; not remote.

Customer Service

• Create a welcoming and safe environment for diverse guests.
• Act as a primary point of contact for guests during their visit.
• Respond to the needs of guests, troubleshoot problems, and assist in urgent situations.
• Welcome guests to campus and conduct orientation talks with groups of up to 120 people.
• Communicate with conference program organizers before and after programming.

Logistical Support

• Set up, break down, and clean event spaces.
• Stock inventory and maintain conference supplies in meeting rooms and storage spaces.
• Provide basic tech support, including projectors and internet, for guests.

Teamwork

• Identify, prioritize, and complete projects independently while managing time and initiative.
• Assist Conference Operations Managers, Coordinator team, and Facilities team with daily duties and projects.
• Provide occasional support for environmental science education programs, as assigned by supervisor.
• Perform other duties as assigned.

Food Service

• Act as a host during meal service hours and attend to guest questions and requests.
• Support kitchen staff with set‑up, service, and clean‑up for all Guest Experience dining hall meals.

Compensation and Benefits

• $20 per hour.
• Medical, dental, and vision insurance for employees averaging 20 hours per week.
• Option to participate in a 403(b) retirement plan with employer match after 6 months.
• All employees accrue paid sick leave.

Qualifications

• Six months to one year experience in a customer service related field and/or training.
• Strong customer service and interpersonal skills.
• Ability to work as part of a team with a positive attitude.
• Demonstrated ability to self-supervise.
• Demonstrated commitment to equity and inclusion in the workplace.
• Flexibility to work various hours throughout each week, including weekdays, weekends, early and late shifts.
• Valid driver's license.
• Must be able to regularly lift and/or move up to 25 pounds.
• CPR, AED, and First Aid certification required; if not held, certifications will be provided within the first three months.
• Successful completion of ServSafe Food Handlers course within the first 30 days of employment; course paid by NatureBridge.
• Prioritize daily tasks and guest requests through organization and time management.
• Proficiency with or willingness to learn Google Suite.

If you are interested in the role and do not meet every requirement listed, please still apply! We are interested in applicants with unique lived experience and skill sets.

• Employment eligibility is contingent on successful completion of a background check.

Why Should You Join the NatureBridge Team?

• We are a mission-driven organization that values your contributions and supports you in making a positive impact on people and the environment.
• You will get to work in a beautiful natural setting with other dedicated staff who are passionate about the environment.
• You will be part of an organization that is invested in growth, self‑examination, and creating equitable and inclusive environments for staff and participants.

Who We Are

NatureBridge provides environmental science education experiences for more than 30,000 students and their teachers every year in the world's best classrooms: our National Parks. Our mission is to connect young people to the science and wonder of the natural world, igniting self‑discovery, and inspiring stewardship of the planet.

NatureBridge is an Equal Opportunity Employer, and does not discriminate based on any protected category, including, but not limited to, race, color, religion, gender, gender expression (including transgender expression or pregnancy), political affiliation, age, immigration status or disability. We encourage qualified applicants from diverse backgrounds to apply. Please let us know if you require any accommodation.

How To Apply

Submit your resume to our Online Career Portal; please answer the questions on the application form instead of submitting a cover letter.