Job Details

Join to apply for the hospitality day ambassador role at citizenM hotels.

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Department: Hotels Employment Type: Permanent - Full Time Location: US, San Francisco Reporting To: hotel manager Compensation: $36.84 / hour

We won't put you in a box as a ‘receptionist' or ‘food and beverage' person. With us, you'll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, logistics and more. You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you're having a great experience, so will our guests.

Typical CitizenM Shift Could Include

• Making sure everyone gets a warm welcome as soon as they walk in;
• Helping guests at the self check‑in kiosks (we have no reception desk);
• Preparing and serving hot and cold breakfast and meals;
• Being a kitchen hero – dishwashing, kitchen cleaning, food handling and cooking;
• Brewing delicious coffee or mixing a signature cocktail;
• Being a secret concierge to the city, answering guests' questions about the best places to visit, eat, shop or party;
• Maintaining the living room and the canteen clean, and arranging food displays for the following shift;
• Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills);
• Handling reservations in our property management system (PMS);
• Preparing societyM meeting rooms where applicable.

Typical shifts are: morning, evening

Morning: 7:00AM-3:30PM

Evening: 3:00PM-11:30PM

Availability to work weekends is required!

To be successful at citizenM, you'll need to have:

• A genuine touch: Treat all people as you would treat your best friends;
• A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.

And You'll Need To Be

• A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small.
• Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change.
• Fluent in English. Other language abilities are welcome too!
• A United States citizen, or have the appropriate authorization to be able to work in the United States (we cannot facilitate visas or work permits).
• Able to travel for training purposes. See list of acceptable identification documents for travel in the US here.

What's in it for you?

• Competitive pay of $36.84 per hour
• Bonus potential of up to 10% monthly based on your impact on the team, guest satisfaction, and financial performances
• Medical, dental, and vision benefits at an extremely low employee cost
• Life insurance and 401K
• Nights at any of our hotels around the world (business permitting)
• Extensive time off balance starting at 22 days in your first year
• An exclusive citizenM outfit and comfy shoes by On Running
• Meal and coffee (or tea) on us during your shift break
• Employee Assistance Program (EAP)
• citizenM referral program – refer your talented friend or family member and get rewarded for it!
• Opportunities to let your talent travel to other citizenM properties (many ambassadors have become hotel managers in just a few short years here)

Celebrating Diversity

citizenM celebrates diversity and is committed to creating an inclusive environment for all employees and applicants. We are proud to be an Equal Opportunity Employer. We welcome and consider all qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, neurodiversity, national origin, genetics, differently abled, age.

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