Job Details

Job Details

• Job Title: Desk Clerk
• Department: Property Management
• Employment Status: Full-time; Non-Exempt
• Pay Rate: $22.00 / hour
• Location: 141 Eddy St, San Francisco, CA 94102
• Schedule: Monday-Tuesday: 3:00 pm-11:00 pm & Thursday-Friday: 11:00 pm-7:00 am

Summary

Under the direct supervision of the General Manager, the Desk Clerk is responsible for screening visitors and monitoring activities at the front desk of TNDC properties. The desk clerk assists building management in maintaining site safety and providing ongoing administrative support.

Essential Duties

• Screen all visitors to confirm they are authorized guests of building residents.
• Ensure visitors are escorted by tenants at all times.
• Respond to emergencies as needed.
• Maintain a complete and accurate confidential Building Log.
• Fill out incident reports as necessary.
• Report violations of House Rules, Regulations, and Rental Agreement conduct.
• Participate in all required online and in-person trainings, including job-specific and company-wide sessions.
• Oversee front entry and lobby to ensure cleanliness and security; perform minor janitorial duties as needed.
• Provide administrative support for the Assistant Manager by opening and time‑stamping mail and invoices, preparing check requests, recertification packets, and filing.
• Answer phones and operate intercom system as needed.
• Provide information to tenants, visitors, and applicants concerning Housing.
• Other duties as assigned.

Required Skills

• Ability to work tactfully and under stress.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to read, write, and communicate in English.
• Independent work with ability to follow directions.
• Willingness to be on‑call with access to a phone.
• Good judgment and conflict resolution skills.
• Honesty and dependability.
• Sensitivity to a diverse, multi‑cultural, low‑income population.
• Maintain confidentiality concerning resident issues.
• Strong customer service skills.

Physical Requirements

• Typing, writing, reading, and similar tasks.
• Movement around buildings, climbing stairs, and standing/sitting for periods of time.
• Visual acuity to inspect buildings and review documents.
• Hearing acuity to use telephone and communicate with residents and staff.

Environmental Adaptability

• Work in office environments and residential buildings as needed.
• Work tactfully and under stress.

Mathematical Ability

• Basic addition, subtraction, multiplication, and division as needed per job duties.

Judgment and Situational Reasoning Ability

• Use independent judgment in non‑routine situations, such as dealing with disturbances.
• Good judgment and conflict resolution skills.

Language and Communication Ability

• Effectively communicate with coworkers, staff at all levels, and residents, verbally and in writing.
• Understand policy changes and apply to the desk clerk position.
• Respond appropriately in pressure situations with strong interpersonal and customer service skills.
• Read, write, and communicate in English.

Minimum Requirements

• High School Diploma or GED.
• Good organizational, interpersonal, and communication skills.

Preferred Qualifications

• Basic knowledge of Microsoft Office Suite.
• Experience working in affordable housing environments.
• Experience familiarity with the Tenderloin Neighborhood.
• Experience in conflict resolution, crisis intervention, resident relations.
• Proficiency in a language other than English (e.g., Spanish, Cantonese, Russian).

Equal Opportunity Statement

Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer.

In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position.