Job Details

About Eleven Recruiting

We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for best pay, diversity in tech, and best job-fit for every candidate we place.

And our client is seeking a Help Desk Analyst to join their Service Desk team in San Francisco, CA!

The role will provide first and second level support for our client's global and US offices.

Responsibilities include:

• Assist in Move, Add and Changes
• Build, deploy and maintain end-user devices
• Track, prioritize, document and resolve end-user incident tickets
• Develop and document process and procedural enhancements
• Manage, maintain, and audit hardware and software inventory
• Maintain a high level of responsiveness, communication, and professionalism
• Evaluate and solve advanced technical issues
• Provide technical guidance and training to end-users
• Maintain and support a O365, VDI and mobile environment

Knowledge of the following is required:

• Windows 10 operating system and Microsoft Office 365 Suite of applications
• Network fundamentals (connections, components, protocols)
• Active Directory (structure, policies, management)
• Experience with Local and Remote user assistance
• Mobile Device Management
• Proficient with Laptops, VMware VDI and physical desktops

Knowledge of the following is a PLUS:

• VOIP systems management
• Enterprise level video conferencing systems
• Patch management and software deployment
• Python or PowerShell Scripting
• Understanding of Internet and network security
• ITIL Process flow and Incident management

Qualifications:

• Bachelor's degree is preferred
• At least 2 year of professional experience
• Ability to solve problems in a sustainable way by working with people, not just technologies
• Must have experience supporting users in a dynamic environment with white glove service in person and over the phone
• Ideal candidates will be quick learners with strong troubleshooting skills
• Able to work independently
• Participate in an on-call rotation will be required
  
  #LI-EG1
  
  #LI-Onsite
  Location: San Francisco, CA
  Seniority Level: Associate Level
  Employment Type: Full Time
  Job Function: Information Technology
  Salary: $30/ HR - $40/HR