Job Details

Senior User Experience Researcher, Education

The Team At CZI, we pair technology with grantmaking to equip educators, families, and students with tools that integrate high-quality research, practices, and content to unlock the full potential of every student, no matter who they are or where they live. Since 2015, our grant investments have helped catalyze new education tools, classroom practices, and measures of student success designed to foster whole child outcomes.

The Opportunity

Join our mission-driven Education team as a User Researcher and help shape the future of education! We're passionate about developing innovative pilot projects that address the needs of educators and students. You'll have a direct impact on pilot teams and contribute to identifying future opportunities in education, including emerging technologies like AI.

What You'll Do

• Work with product managers and designers to define research objectives, create user personas, and outline research plans that align with project milestones.
• Design and conduct various user research activities, such as interviews, surveys, usability testing, and ethnographic studies, to gather qualitative and quantitative data about user needs, preferences, pain points, and behaviors.
• Analyze research findings to uncover actionable insights and create clear, concise, and compelling research reports to inform product decisions.
• Partner with design and engineering teams to translate research insights into actionable design recommendations, advocating for the user's perspective throughout the product development lifecycle.

What You'll Bring

• A minimum of 5 years of proven experience as a UX researcher, preferably in educational technology or nonprofit sectors.
• Strong expertise in qualitative research methodologies, including user interviews, surveys, usability testing, and ethnographic studies.
• Proficiency in using UX research tools and platforms.
• Excellent communication skills with the ability to articulate complex research findings to both technical and non-technical stakeholders.
• Experience working in cross-functional teams, collaborating effectively with product managers, designers, and engineers.
• A deep passion for education and empathy for learners and educators.
• Strong analytical thinking and problem-solving skills.
• Self-motivated, adaptable, and able to thrive in a fast-paced and evolving environment.
• Experience working within Education or Philanthropy spaces.

Compensation

The Redwood City, CA base pay range for this role is $163,000 – $245,000. Actual placement in range is based on job-related skills and experience, as evaluated throughout the interview process.

Benefits for the Whole You

We offer a wide range of benefits to support the people who make all we do possible.

• CZI provides a generous employer match on employee 401(k) contributions.
• Annual benefit for employees that can be used for housing, student loan repayment, childcare, commuter costs, or other life needs.
• CZI Life of Service Gifts are awarded to employees to “live the mission” and support the causes closest to them.
• Paid time off to volunteer at an organization of your choice.
• Relocation support for employees who need assistance moving to the Bay Area.

We believe that the strongest teams and best thinking are defined by the diversity of voices at the table. We encourage you to apply even if your previous experience doesn't perfectly align with each qualification in the job description.