Job Details

Front Desk Supervisor - One Rincon Hill

Action Property Management, the leader in community management, is seeking a full-time Front Desk Supervisor to join our team at One Rincon Hill in San Francisco. Compensation: $35.00 - $37.00 Per Hour, Depending on Experience Schedule: Saturday to Wednesday, 7:00 a.m. to 3:30 p.m.

Job Duties

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.
• Assist the General Manager with the training and supervision of the front desk staff and third-party vendors.
• Maintain the appearance of the front desk area, lobby, and main elevators
• Monitor lobby activity and maintain access control
• Provide concierge services
• Complete Daily Activity Report
• Answer and direct incoming phone calls. Receive and distribute resident parcels.
• Address resident and guest concerns and questions.
• Demonstrate a strong understanding of the association's governing documents.

Who You Are (Skills / Experience)

• Must be over 18 years of age and successfully pass a criminal background check and drug screening
• A minimum of 1 year of front desk hotel experience or at least 1 year of leadership experience in a related customer service industry
• Hospitality Management college students or graduates are highly desired
• Polished and professional presentation and demeanor
• Strong verbal and written communication
• Strong judgment and solutions-oriented
• Proactive customer service approach

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.