Job Details

A renowned organization in San Francisco is seeking a Desktop Support professional. This role offers an exciting opportunity to provide hands-on IT support within a dynamic team.

About the Opportunity:

• Shift: Day
• Schedule: Monday to Friday
• Hours: 8am to 6pm (1-hour lunch break)
• Setting: Office environment

• Issuing and setting up laptops, installing software, and supporting conference rooms
• Handling walk-up requests, remote support, and security tickets
• Utilizing ticketing systems like FreshService to ensure quick issue resolution
• Assisting in office moves, including equipment setup and meeting room technology
• Providing day-to-day IT support, including call logging and troubleshooting

• 3+ years of desktop support experience
• Bachelor's degree in IT or related field preferred
• Certifications like A+ or Network+ beneficial
• Proficiency in Microsoft 365 and Windows 10/11
• Experience with Active Directory and Azure AD
• Knowledge of ticketing systems such as FreshService
• Excellent interpersonal skills
• Strong problem-solving abilities
• Ability to interact with senior stakeholders confidently

• 3+ years of relevant experience
• Advanced degree in a related field
• Certifications in specialized IT disciplines such as ITIL
• Experience with LAN/WAN/VPN troubleshooting
• Strong customer service mindset