Job Details

Retail Customer Service Associate

Role at FedEx Office, ensuring a positive customer experience through consultative skills, product expertise and efficient store operations.

Position Summary

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer‑service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. Responsibilities include taking orders, coordinating activities in the Store, providing pricing and product information, recommending appropriate FedEx Office products and services, operating and maintaining a wide variety of equipment, moving boxes and equipment, stocking materials, managing the production queue and output, managing complex projects, managing retail supply, and completing assigned tasks based on priority.

General Duties And Responsibilities

People

• Follows instructions of supervisors and assists other team members in performing store functions
• Assists in the training of store team members

Service

• Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
• Provides customer expertise in printing, signs & graphics and shipping product lines and recommends appropriate FedEx Office products and services
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives and find solutions to meet customer needs
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer
• Takes complex customer orders using order systems and provides accurate pricing information
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
• Maintains a safe, clean and orderly retail Store

Profit

• Ensures confidentiality of customer data and careful handling of documents, media, and packages
• Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
• Takes preemptive action to prevent errors and waste
• Completes required financial paperwork and may assist with financial reporting including daily sales, close‑outs and bank deposits
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures

Self‑Management

• Performs multiple tasks at the same time
• Looks for opportunities to improve knowledge and skills within the retail Store
• Can operate with minimal supervision
• Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
• All other duties as needed or required

Minimum Qualifications And Requirements

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills

Essential Functions

• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast‑paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours to support the FedEx Office business

Pay

Pay: $22.10 - $25.97/hr

Seniority level

• Entry level

Employment type

• Part‑time

Job function

• Sales and Business Development
• Printing Services

Equal Opportunity

FedEx Office is an Equal Opportunity Employer including Veterans and People with Disabilities. FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email ...@fedex.com. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.