Job Details

Introduction

The Client Service Associate I is accountable for delivering high quality and efficient service to internal
clients by assisting with the Branch's overall workflow processes. This role reports directly into either
the Client Service Director or the Client Service Supervisor. The Client Service Associate I contributes
to key business outcomes such as client retention, internal client satisfaction, enhancing AJG's value
to our clients and prospects, achieving operating/margin targets and fostering a culture of
performance and continuous improvement.

Executes business needs that require attention and clerical/administrative work:

• Assists with the Branch's overall workflow processes
• Creates documents, using appropriate systems and resources, which may include Surety
Wave, Excel spreadsheets for line cards, bid bonds and final bonds, etc.
• Set-up and maintain thorough bond and financial records in the electronic document
management system (DMS)
• Learn the accounting system EPIC, processing of new business, renewals and accounting
issues
• Researches and resolves routine issues
• Produces confidential reports for special projects
• Escalates issues to Client Service Managers, Account Executives and/or Surety Manager
• Interfaces with carriers as necessary and appropriate

High school diploma/equivalent plus 1+ year directly applicable experience
• Associate's degree, professional certification, or equivalent training and experience preferred.
• Strong written and verbal communication skills
• Proficient in using technology as a tool to maximize productivity and quality
• Exceptional administrative skills
• Basic math skills
• Proficient in Microsoft Office applications

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.