Job Details

Customer Engineer – Builder.io

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About the Role

At Builder.io, we're pioneering the space between design and development, creating a new category of Visual Development Platform that transforms how teams build digital products. Our mission is to empower design and development teams to unlock their full potential through modern development workflows powered by cutting‑edge AI technology. If you're passionate about innovation, developer experience, and helping customers succeed through AI‑powered workflows, we'd love to hear from you.

Key Responsibilities

• Lead interactive onboarding programs for enterprise design and engineering teams, conducting live workshops, hands‑on integration sessions, and technical pairings.
• Guide customers through implementing and optimizing Builder's platform from Fusion (AI‑powered code generation) to Publish (visual content management), ensuring seamless setup and adoption.
• Collaborate directly with developers and designers to debug issues, extend functionality, and build real projects that demonstrate Builder's AI and visual development capabilities in action.
• Identify and scale high‑impact workflows where Builder's AI accelerates design‑to‑code handoffs, reduces engineering bottlenecks, and drives measurable ROI.
• Develop enablement resources and playbooks—from best‑practice guides and sample repos to reusable onboarding templates—capturing learnings from real customer engagements.
• Partner with Product and Engineering teams to translate customer feedback into actionable insights, refine new features, and continuously improve the onboarding experience.

What We're Looking For

• Front‑End Development Expertise: 4+ years of experience with HTML, CSS, JavaScript, and modern frameworks such as React, Vue, or Angular.
• AI & Workflow Enablement Interest: Experience with or strong curiosity about prompt design, generative AI tools, or LLM‑based development workflows.
• Headless Architecture Proficiency: Familiarity with modern web architectures (headless CMS, APIs, GraphQL) and how data and content flow through large systems.
• Customer‑Facing Experience: Proven success supporting or implementing complex software solutions for enterprise customers.
• Strategic Thinker: Ability to translate technical and business needs into clear plans that drive adoption and measurable outcomes.
• Adaptable & Collaborative: Thrives in dynamic, fast‑moving environments and is open to feedback, learning, and experimentation.

Why Builder.io?

• Innovative Culture: Join a team that values creativity and forward‑thinking ideas.
• Professional Growth: Collaborate with top‑tier enterprise customers and help shape the future of visual development.
• Competitive Compensation: Estimated salary range of $100,000 – $180,000 USD, based on experience and skills.
• Unlimited time off: 3 weeks is the minimum we ask you to take each year.
• Mental health days: We encourage you to take at least one per quarter.
• Paid parental leave: 12 weeks of full pay for the birth and care of a newborn child, or for the placement of a child for adoption or foster care.
• $500 home office improvement budget: Help get what you need to be comfortable working in a digital‑first environment.
• $500 annual learning & development budget: Feel supported and empowered to continue developing your skills.
• Co‑working space reimbursement: Work from any WeWork at any time with an All Access pass, or reimburse up to $300/month at another local co‑working space.
• Health Insurance: 100% employer‑paid premiums for medical, dental, and vision insurance for employees, and 50% coverage for eligible dependents.
• Additional Insurance: Depending on location, Builder covers your life insurance, short‑ and long‑term disability, and you'll have access to supplemental benefits like accident and critical illness insurance.
• 401k (for US‑based team members): Contribute to your financial future through our Guideline plan.
• Real equity: We have a four‑year vesting schedule with a one‑year cliff and a ten‑year exercise window.

About Builder.io

Builder.io is pioneering the space between design and development, creating a new category of Visual Development Platform that transforms how teams build digital products. Our Visual Copilot technology bridges the gap between Figma designs and production code, enabling teams to build interactive features using natural language while working with their actual code, data, and APIs. Alongside our code generation capabilities, our CMS empowers organizations to skip code generation altogether and publish updates to any live site or app in a couple clicks. Trusted by leading mid‑market to enterprise‑level companies such as JCrew, Vimeo, and Anheuser Busch, we're focused on eliminating the traditional bottlenecks between design, development, and content management.

Builder.io is committed to growing an inclusive and diverse team. We are an equal‑opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.