Job Details

Solutions Engineer / Pre-Sales Engineer

Location: San Francisco, CA (On-site, five days per week)

Employment Type: Full-time

Experience Level: 5–15 years

Industry: AI / Healthcare Technology

About the Role

A high-growth AI startup in the healthcare technology space is seeking a Solutions Engineer to act as a technical advisor and strategic partner to customers and prospects. This role blends technical depth with strong communication skills, helping clients design and scale AI-driven healthcare solutions.

You'll work closely with Sales, Product, and Engineering teams to demonstrate real-world value, optimize solution design, and ensure successful implementations.

What You'll Do

• Act as a trusted technical advisor to customers and prospects throughout the sales and implementation process.
• Lead complex product demonstrations that highlight real-world scalability and value.
• Partner with Sales to qualify prospects and support customers building AI-enabled healthcare workflows.
• Provide detailed feedback to Product, Engineering, and Research teams to guide product evolution.
• Develop and share educational materials, tools, and best practices for internal and external stakeholders.

What We're Looking For

• 5+ years in a customer-facing technical role, including 2+ years in pre-sales, solutions engineering, or a similar function.
• Experience working in a high-growth AI or healthcare technology startup.
• Familiarity with healthcare data formats (FHIR, HL7) or hospital operations.
• Exposure to Voice AI or VAPI technologies.
• Strong engineering fundamentals with hands-on experience designing, building, or scaling production systems.
• Excellent communication and interpersonal skills — able to explain complex technical concepts clearly to non-technical audiences.
• Proven ability to map business needs to technical solutions and drive stakeholder consensus.
• Willingness to work on-site at the San Francisco headquarters.

Tech Stack / Tools

Voice AI • VAPI technologies • FHIR • HL7