Job Details

Practice Manager

The direct reporting relationship for this role is to the Director of Outpatient Behavioral Health Services. Involves the administrative services and operations for outpatient behavioral health care clinics within the Pritzker Building. Manages the operations of healthcare clinic(s) to include fiscal, human resources, and practice management operations. Oversees clinical operations for adult, children, and adolescent behavioral health services. Involved in developing, modifying and executing local policies that affect immediate operation(s) and may also impact the entire organization or programs external to the organization. Provides direction, coaching, and development to leaders and frontline staff on sustaining operational excellence/day to day operations. Responsible for KPI's and monitors performance of clinics or programs. Coordinates activities with other clinics, centers, units, and / or departments in regard to patient care. Develops plans to optimize practices and resources, people, space, time, and equipment. Responsible for policy and program planning, development, administration, management and implementation; This position assures that the highest quality clinical services are delivered cost-effectively and that they are aligned with the medical center, as well as with federal, state and local regulations. This position also seeks to create a high level of coordination of care and customer service throughout all UCSF services and access points, yielding positive patient, physician, and employee satisfaction. This leadership position works to build strong and collaborative relationships with academic and clinical, and research departments, assuring that the interests of all stakeholders within the UCSF Behavioral Health outpatient services and practices are incorporated into relevant operational plans.

UCSF's behavioral health clinics provide a broad range of outpatient psychiatric consultation, evaluation, and treatment interventions for emotional, psychological, or cognitive problems. Clinical programs are located in the UCSF Nancy Friend Pritzker Psychiatry Building in San Francisco's Dogpatch neighborhood. Situated adjacent to UCSF's Mission Bay campus, the building is one of the few in the nation that combines outpatient mental health care for people of all ages with top-ranking programs in psychiatry and psychology training and research. By integrating behavioral health clinical, training, and research facilities under one roofalong with services from neurology, neurosurgery, radiology, anesthesiology, obstetrics/gynecology, and other specialties at UCSFour center allows patients to receive world-class clinical care and participate in cutting-edge clinical research at a single location.

Required Qualifications

• Bachelor's degree in related area and / or equivalent combination of experience / training.
• 2-3 years of experience leading/managing/and or directing outpatient clinics and, or ambulatory care centers, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, and information technology.
• Proven ability to organize, manage multiple priorities, and delegate work functions efficiently.
• Demonstrated managerial skills and human resources management knowledge, including staff deployment, resource utilization, budgeting and financial management, quality improvement, and program planning and implementation.
• Strong written, verbal, and interpersonal communications skills to convey complex information, instructions, and guidelines in a clear, concise, and specific manner, and to influence and persuade all levels of staff.
• Knowledge of relevant healthcare and clinic operations information technology, including billing systems and patient care workflows and processes.
• Demonstrated knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing, and compliance environments.
• Proven ability in forecasting, executing, and sustaining short-term/long term plans within moderate to complex initiatives
• Proven ability in change management, coaching and developing teams
• Advanced communications and interpersonal skills to promote an effective model of shared governance among multiple disciplines. Ability to motivate and engage all levels of staff in regards to clinic services and patient care programs, strategies, and organizational mission and values.

Preferred Qualifications

• Lean Certification
• Project Management Professional Certification (PMP)
• Master's degree in Healthcare Administration or equivalent
• Proven ability in the establishment and sustainment of lean techniques
• Experience in large academic medical center setting
• Must be able to exercise good judgment and work with a variety of personalities

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve a promise we share with the professionals who make up our team. Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu Join us to find a rewarding career contributing to improving healthcare worldwide.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Job Code and Payroll Title: 006472 AMBUL CARE ADMSTN MGR 1

Job Category: Administrative Support, Supervisory / Management

Bargaining Unit: 99 - Policy-Covered (No Bargaining Unit)

Employee Class: Career

Percentage: 100%

Location: San Francisco, CA

Campus: Mission Bay (SF)

Work Style: Fully On-Site

Shift: Days

Shift Length: 8 Hours

Additional Shift Details: Monday - Friday