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With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

The Business Analyst is a strategic enabler of insight and impact within the Customer Value Practice—translating complex data into clear, actionable intelligence that drives transformation across programs and practices. This role blends analytical rigor with compelling storytelling to inform executive decisions and elevate operational excellence.

The Business Analyst contributes to AI-powered transformation through data-driven insights, interactive dashboards, and performance measurement frameworks. While not solely focused on AI, the role actively identifies opportunities to amplify value through intelligent analytics. This includes:

• Designing executive-ready dashboards that track KPIs and program health.
• Crafting compelling data narratives that influence strategic direction.
• Embedding analytics into transformation programs to ensure measurable outcomes.
• Partnering across verticals and horizontals to ensure data quality, consistency, and relevance.

3 days / week in-office

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Analyze large datasets to identify trends, patterns, and insights that can drive business decisions using statistical methods and data analysis tools.
• Translate complex analytics into clear, engaging narratives for technical and non-technical audiences, developing presentations and reports that tell a compelling story.
• Create high-quality data visualizations—including charts, graphs, and dashboards—to represent data insights visually and monitor KPIs and program health using tools such as Power BI.
• Work closely with data stewards and cross-functional teams to ensure data accuracy and relevance.
• Develop and maintain comprehensive documentation of data analysis processes, methodologies, and findings; provide regular reports to stakeholders.
• Stay current on best practices in analytics, visualization, and AI-driven insights, continuously improving analytics capabilities.
• Ensure all reporting aligns with Microsoft security and privacy standards, maintaining compliance and data governance.
• Embody Microsoft's culture and values in all actions and collaborations.

Qualifications

• Master's Degree in Mathematics, Analytics, Engineering, Computer Science, Marketing, Business, Economics or related field AND 3+ years of experience in data analysis and reporting, business intelligence, or business and financial analysis, OR Bachelor's Degree in Statistics, Finance, Mathematics, Analytics, Engineering, Computer Science, Marketing, Business, Economics or related field AND 4+ years of experience in the same areas, OR equivalent experience.
• 3+ years of experience with data analysis tools and programming languages such as SQL, Python, or R.
• 3+ years of experience with data visualization tools such as Power BI, Tableau, or equivalent platforms.

Preferred Qualifications

• Advanced analytics and visualization expertise: Skilled in Power BI (or similar), SQL, and data modeling; capable of creating interactive dashboards and applying statistical methods for actionable insights.
• Strategic data storytelling: Ability to translate complex analytics into clear, compelling narratives for executive audiences, driving strategic decisions.
• AI & continuous improvement mindset: Familiarity with AI/ML concepts and experience embedding intelligent analytics into transformation programs for measurable outcomes.
• Collaboration & governance: Proven track record of partnering across cross-functional teams while ensuring data quality and compliance with Microsoft security and privacy standards.

Compensation

Business Analytics IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. Certain locations such as the San Francisco Bay area and New York City metropolitan area have a higher range of USD $137,600 - $222,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information at

Microsoft will accept applications for the role until November 9, 2025.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.