Job Details

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Technical Support Engineer

Description: We are seeking a talented and customer-focused Technical Support Engineer to join our team. In this role, you will be the frontline in supporting customers, troubleshooting issues, assisting with integrations (particularly with Shopify), and sharing actionable insights across Product, Engineering, and Sales teams. You'll also play a key role in creating and maintaining technical documentation and knowledge bases, ensuring both internal and external partners have up-to-date, accurate support.

Duties

• Serve as the primary point of contact for customers and partners seeking support with API integrations, especially related to ecommerce platforms like Shopify and/or Ad Tech partners like Mobile Measurement Partners
• Troubleshoot and resolve a range of technical issues, including server‑side API errors, client‑side browser scripts, data discrepancies, and connectivity problems, to ensure high customer satisfaction.
• Provide continuous proactive and reactive support through a scaled ticketing system, while ensuring a high level of satisfaction and ensuring low total resolution time
• Work cross‑functionally with Product, Engineering, and Sales teams to share customer feedback, product insights, and identify opportunities for product improvement.
• Analyze support trends and communicate recurring issues or feature requests to internal teams.
• Author and update knowledge base articles, user guides, and technical documentation for both internal and external stakeholders.
• Lead and participate in training sessions for new product releases or feature updates.
• Collaborate with engineering on troubleshooting complex issues, reproducing bugs, and testing solutions.
• Become a product expert on ad solutions and ecommerce integrations, while staying up‑to‑date on best practices and new product capabilities.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related technical field, or equivalent practical experience.
• Strong communication skills with the ability to translate complex technical concepts into clear, user‑friendly .
• 3+ years experience in a technical support, solutions engineering, or similar customer‑facing technical role.
• Hands‑on experience supporting RESTful APIs; capable of debugging and analyzing API payloads, logs, and HTTP request/response cycles
• Hands‑on experience working with SQL and databases
• Proficient in a modern programming like JavaScript, Python etc.
• Experience with ecommerce integrations (especially Shopify) and ecommerce flows/pain points, or with ad tech measurement (tags/pixels, server‑side Conversions APIs, MMPs); having both is ideal.
• Familiarity with ad tech concepts, digital advertising platforms, or commerce ecosystems highly desirable.
• Proven track record contributing to technical documentation and knowledge base resources.
• Self‑starter mentality with a passion for helping others, problem‑solving, and continuous learning.
• Comfortable working with a distributed team and collaborating across multiple time zones.

Compensation

• $39.21 – 44.13/hr W—2