Job Details

Overview

DESCRIPTION

Company: ZutaCore Inc.

Title: Support and Deployment Engineer

Scope: Full-time

Location: Foster City, CA

Required Travel: Up to 70% of Domestic and International travel.

Overview

ZutaCore HyperCool® is a two-phase, closed-loop liquid cooling solution for the hottest processors of 2800W and beyond. It uses a direct-to-chip method — one of the most effective forms of chip cooling — to apply waterless heat transfer fluid directly to the chips to extract and disperse heat. Since no water is used in the cooling solution, equipment is fully protected from leaks, corrosion, and other water-related threats. The HyperCool direct-to-chip liquid cooling solution is easily scalable and can be deployed in new or retrofitted data centers, supporting 120kW and above of computing power. The innovative design of HyperCool allows for sustainable, 100% heat re-use in the data center, producing the lowest 1.05 -1.07 PUE and highest efficiency in any climate.

As a Support & Deployment Engineer, you will deliver hands on deployment of ZutaCore solutions in customers' Data Centers and provide remote and onsite expert support to facilitate timely resolution of technical product/solution issues.

Primary Responsibilities

• Solution Deployment

• In coordination with ZutaCore cross-functional teams, partners and customers, ensure successful planning and deliver onsite deployment of ZutaCore solutions. Key areas of responsibilities include, but not limited to:

• Site readiness and retrofit coordination (as required).
• Ensure timely ZutaCore HyperCool® Hardware delivery/availability.
• Facilities and 3rd-party partner communications and coordination (as required), e.g.: OxM Servers, Racks, Facilities power, water and networking.
• Customer/Partner communications.

• Hands-on installation of ZutaCore solution

• Hardware retrofit, rack installation and connectivity (power, water, network).
• Solution power-up.
• Solution testing and troubleshooting.

• Deliver Customer/Partner onsite user and maintenance training.
• Customer/Partner sign-off (hand-off).
• Complete post-deployment report.

Solution Support

• Deliver timely and accurate remote and onsite technical support for deployed ZutaCore solutions to Customers and Partners.
• Take strict and proactive end-to-end ownership of Customer/Partner reported issues from issue report to Customers'/Partners' acceptance of the resolution (email, phone, onsite), including:

• Detailed record keeping (Support Case) of reported issues, including photos and videos provided by partner or customer.
• Remote issue diagnosis and troubleshooting.
• Issue replication in the lab (as available).
• On-site assistance if required.
• Case escalation management.
• Resolution documentation and delivery.
• Provide timely status updates to Customers/Partners on open case.
• Work/collaborate closely with the Engineering, QA and Operations teams to solve complex issues.
• Timely follow-up with partners and customers to keep them informed of the status and issue resolution activities.

• Creation of Knowledge-base articles.
• Review and provide input into product and maintenance documentation development.

Experience and Education

• BS or MS degree in Mechanical Engineering, or relevant technical field.
• Certifications in data Center operations and/or HVAC.
• A minimum of five years' experience and hands-on working knowledge of:

• HVAC systems, including facility water loops, chillers, CRAC units, CRAH units, and their integration within data center cooling infrastructure.
• Strong understanding of data center server hardware, including server architecture, component layout, airflow design, and power delivery.
• Experience with high-density systems such as the Dell XE9680, and hands-on knowledge of server retrofits for specialized solutions (e.g., direct-to-chip cooling).

• Familiarity with CPU/socket configurations, GPU integration, PCIe expansion, and mechanical constraints related to thermal and power modifications.
• Working knowledge of data center electrical power systems, including voltage, phase, current (amperage), and power distribution.
• Working knowledge of Linux operating systems, including installation, configuration, and basic system management, is a plus.

• Experience delivering remote and onsite support for IT technologies in large-scale Data Center operations.
• Experience with customer support case management systems and related processes.
• Detail-oriented with strong technical troubleshooting and problem-solving skills.
• Strong written and verbal customer and cross-functional team communication skills.
• A self-motivated team player with superb time and multi-project management skills.
• Able to travel domestically and internationally as required.