Job Details

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always‑on digital experiences to modern businesses.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award‑winning workplace.

Overview Of The Role

PagerDuty seeks ambitious, tech‑savvy Business Development Representatives to join our high‑performing sales development team. Reporting to the Manager of Sales Development, you will partner with Account Executives to build and qualify the pipeline through modern prospecting techniques. This role serves as the foundation of our sales organization and the launching pad for your sales career at PagerDuty.

As a BDR, you'll be the first point of contact with potential customers, representing PagerDuty's brand and solutions to technology leaders across industries. You'll leverage a multi‑channel prospecting approach to engage decision‑makers, understand their challenges, and articulate PagerDuty's value proposition effectively.

Key Responsibilities

• Effectively communicate PagerDuty's business value proposition to evaluate purchase interest, demonstrating passion for digital transformation and innovation
• Quickly adapt to the Command of the Message (COM) selling model and employ solution selling/customer‑centric sales methodologies
• Establish, oversee, and maintain genuine connections with customers throughout the sales process
• Consistently achieve sales goals while maintaining a proven track record of success
• Research and strategically target Greenfield Enterprise and Strategic accounts while sourcing qualified opportunities
• Ensure all customer records are updated accurately in SFDC; prepare carefully for customer meetings and presentations
• Follow up diligently to ensure agreements and commitments are fulfilled, contributing to PagerDuty's long‑term strategic initiatives
• Utilize best practices in account development, leveraging phone, email, video, and social technologies
• Employ discovery processes to engage with practitioners and management levels of target accounts
• Use Salesforce, Sales Navigator, Outreach, Demandbase, and other tools to optimize sales activities and focus

Basic Qualifications

• Strong communication and interpersonal skills to effectively engage with potential customers and build relationships
• Excellent organizational skills to manage and prioritize multiple leads and opportunities effectively
• Adaptability and resilience to thrive in a fast‑paced and dynamic sales environment
• Passion for technology
• 1–2 years of experience in outbound prospecting

Preferred Qualifications

• Experience using Salesforce CRM and other prospecting tools such as Gong, Outreach.io, DemandBase
• Bachelor's degree (BA/BS)

Compensation

The base salary range for this position is $60,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Location

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto.

Location Restrictions

• Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
• Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
• United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in the job application process. If you require accommodation, please contact ...@pagerduty.com.

PagerDuty uses the E‑Verify employment verification program.