Job Details

Technical Support Engineer – Adyen

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This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft – making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Technical Support Engineer

You will be the first interface with Adyen's merchants across the globe. You will work with teams across Adyen (technical and commercial) and your work will have a direct impact on our merchant's ability to take payments and grow their business. Our team is merchant-focused, highly motivated, and thrives on shared success. You will be part of an international team with diverse backgrounds and skill sets. With Adyen being a 24/7 business we operate throughout time zones using a follow‑the‑sun principle.

What You'll Do

• Be a key source of knowledge on the Adyen platform and APIs, the underlying web‑stack technologies, and industry‑standard integration methods and best practices.
• Be responsible for the merchants' full lifecycle (integration, expansion and operational excellence).
• Be an internal product advocate, track product processes and contribute to the platform feeding back issues you get from merchants.
• Advise merchants regarding the best implementation practices and address specific merchants' issues.

Who You Are

• Recognize that each interaction with a merchant is a customer service experience and aspire to deliver a seamless merchant support experience across the globe.
• Have strong written and verbal communication skills in English.
• Be innovative, have strong problem‑solving capabilities and can adapt to new processes and procedures quickly while dealing with many varied technical support requests and challenges.
• Have affinity with internet technologies and knowledge of technical processes (SQL / HTML / JavaScript / PHP / Java / Scripting).
• Be self‑driven, flexible, and able to maintain high levels of productivity with minimal supervision while taking accountability for your work and results delivered.
• Have previous exposure to environments rich in uncertainty and a track record of successfully dealing with ambiguity.
• Make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests.
• STEM degree preferred but not required.

Our Diversity, Equity and Inclusion commitments

We welcome you to be your true self at Adyen. We encourage you to reconsider if you meet 100% of the qualifications and apply.

San Francisco Fair Chance Ordinance

We will consider for employment qualified applicants with arrest and conviction records.

Reimbursement of Job Alerts

Referrals increase your chances of interviewing at Adyen by 2×.

Equal Opportunity Statement

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines.

The annual base salary range for this role is $90,000 - $120,000. This role is based out of our San Francisco office and is full‑time. It may require working occasional holidays or weekends to maintain business continuity.