Job Details

Join to apply for the Practice Coordinator role at University of California, San Francisco.

Job Summary
The Practice Coordinator 3 serves as the face of the Practice, collaborating with administrative, clinical, and management teams. Responsible for seamless operations and exceptional customer service, this role handles scheduling, referrals, revenue cycle management, and patient care coordination.

Key Responsibilities

• New Patient Scheduling and Processing: manage referral work queues, schedule and register patients, explain appointment procedures.
• Advanced New Patient Scheduling and Coordination: secure outside medical records, coordinate care with external providers.
• Surgery Scheduling and Advanced Surgery Scheduling: coordinate outpatient and inpatient surgeries, manage complex scheduling.
• Revenue Cycle: perform cash collection, obtain insurance authorizations, monitor provider charts.
• Administrative and Patient Care Coordination: schedule appointments, triage calls, collaborate with clinical staff.
• APeX and IT Specific Skills: perform APeX tasks, manage referrals and appointments.
• Environmental Responsibilities, General Performance, and Customer Service Outreach: maintain workplace safety, handle customer service inquiries.
• Lead Role Duties: resolve escalated operational issues, provide guidance for process improvements.

Required Qualifications

• High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
• APeX/EPIC experience.
• Experience with in-person client service.
• Scheduling patients.
• Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs.
• Ability to analyze situations, prioritize, and develop solutions.
• Ability to work with minimal supervision.
• Excellent customer service and communication/interpersonal skills.
• Basic math skills required.
• Demonstrated administrative/office coordination skills.
• Demonstrated knowledge of medical practice terminology.

Preferred Qualifications

• Experience in healthcare, including patient scheduling, insurance verification, and medical record data abstraction.
• Experience in ambulatory settings.
• Prior experience with appointment, ancillary service, or surgical scheduling.
• Bilingual or multilingual capability.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education, and excellence in patient care.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Job Code and Payroll Title
004818 PRACTICE CRD 3

Location
San Francisco, CA

Shift
Days