Job Details

Join to apply for the Dispatcher role at Peninsula Humane Society & SPCA

Base pay range: $22.00/hr - $24.00/hr

Job Title: Dispatcher

FLSA Status: Non-Exempt, Union (Full Time)

Salary: $22.00 - $24.00 per hour, depending on experience

Excellent benefit package provided

Overview

Peninsula Humane Society & SPCA (PHS/SPCA) is a local, private, non-profit charitable organization dedicated to animal welfare. It is our mission to build healthy relationships between people and animals. PHS/SPCA is an open admission shelter, accepting many pets and caring for injured and orphaned native wildlife from San Francisco through San Mateo and the northern half of Santa Clara County. Our work saves lives in the community.

Role requires on-site performance.

Responsibilities

• Receive, screen, dispatch, transfer, and/or monitor service requests from the public and other agencies in the appropriate order and priority level.
• Maintain awareness of multiple staff members activities and locations while providing assistance as necessary to ensure safety and completion of duties.
• Provide exemplary customer service to community members and local agencies, including problem solving during high-stress situations on the phone and via email.
• Process, file, proofread, submit, and maintain documents, including mail, Animal Bite Reports, statistical reports, Dangerous/Vicious Animal case files, Public Safety Reports, and citations.
• Review and correct completed Animal Bite Reports and submit final reports to San Mateo County.
• Maintain a current list of all San Mateo County Dangerous Animal Permits and enter annual renewals with high accuracy.
• Assist management with compiling statistical data and completing reports.
• Monitor and respond to public emails and voicemails as needed.
• Operate a two-way radio in a professional manner.
• Answer questions and advise the public regarding animal welfare issues, state and local ordinances, rabies observation quarantines, wildlife concerns and behavior, and related issues.
• Interact with the public at the shelter as needed, including assisting with Animal Bite Reports.
• Assess and screen potential requests for service regarding domestic or wild animals and rescue situations.
• Provide assistance to other departments as assigned or necessary.
• Perform other duties as needed to support the organizations positive public image and the care of animals.

Qualifications

• Upon hire, must pass a background check.
• High school diploma or GED; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Flexible schedule with ability to work irregular hours, weekends, holidays, and standby as needed.
• Ability to multitask in a fast-paced environment and communicate effectively.
• A pleasant demeanor and ability to work under stress.
• Good oral and written communication skills.
• Knowledge of Chameleon database software or willingness to learn within six months; basic proficiency with Microsoft Office (Word, Excel, Outlook), keyboarding (30 WPM), and data entry.
• Medical/Dental/Vision/Life/Flex Spending benefits; Sick, Vacation and Holiday pay; Employee Assistance Plan; Retirement plan with employer matching.
• Availability to work with or near pets as required.

Benefits

• Available to all employees with pets: Free vaccines, spay/neuter, microchipping, and two pet adoptions.
• Discounted euthanasia services/cremation, bloodwork, urinalysis, prescription food, and discounts at retail stores.

Equal Opportunity

The Peninsula Humane Society & SPCA is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. EOE/M/F/D/V/SO

How to apply

For more information about our available job opportunities and how to apply, please visit our website at www.phs-spca.org/careers