Job Details

Overview

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. Those in IT support at PwC will focus on providing front-line technical assistance and troubleshooting to facilitate smooth functioning of computer systems software and hardware. Working in this area, you will be responsible for providing support to internal and external clients to address and resolve issues in a timely and efficient manner through a variety of mediums/channels. The guidance will help to resolve technical issues and maintain efficient IT operations at the L2 up to L4 support levels.

In our changing world, you are expected to deliver high-quality work that enables your teams and/or clients. You create a positive working environment, and build relationships quickly and easily. You are curious, anticipate and address the needs of others, and look to fully understand each task before assisting in the most appropriate way. You are organised, and work collaboratively and efficiently, staying energised even when faced with challenges or ambiguity.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset, take ownership of your development, and share and adopt best practices to continuously upskill yourself and others.
• Conduct yourself in a professional manner and take responsibility for your work and commitments.
• Actively listen, check your understanding, interpret and respond appropriately.
• Tailor your communication style and method based on your audience.
• Organise and prioritise information and tasks to achieve efficient and effective outcomes.
• Suggest new ideas or solutions when problems and/or opportunities arise.
• Adapt to meet the changing needs, processes and assignments of your teams and/or clients.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

The Opportunity

As part of the Information Technology Operations team you provide essential support to maintain smooth IT operations and assist end users with their technology needs. As a Senior Technologist, you deliver exceptional support to enable client and internal-facing teams, anticipate needs, and understand tasks thoroughly. You are responsible for resolving end user issues with PC hardware and desktop requests, managing customer expectations, and handling escalation of issues to other teams when necessary. Additionally, you teach end users how to better use technology, perform printer toner changes, and maintain accurate technical documentation.

Responsibilities

• Deliver exceptional support to client and internal-facing teams
• Anticipate and address end user technology needs
• Resolve PC hardware and desktop issues promptly
• Manage customer expectations and escalate issues when necessary
• Educate end users on practical technology use
• Perform printer toner changes and maintenance
• Maintain accurate and up-to-date technical documentation
• Foster positive relationships and work collaboratively with team members

What You Must Have

• High School Diploma
• 1 year of experience
• Note: This is an in-person role that requires punctual attendance. Depending on your assigned PwC office, expected working hours would be either 8:00am - 5:00pm, 8:30am - 5:30pm or 9:00am - 6:00pm (New York Only). The individual in this role is expected to wear a PwC branded shirt.

What Sets You Apart

• Bachelor's Degree preferred
• Resolving end user issues with PC hardware and desktop requests
• Using business judgment to advise end users on technology tools
• Teaching end users how to better use technology
• Applying advanced technical troubleshooting skills independently
• Keeping IT ticketing management system updated
• Enabling end users to have successful meetings
• Imaging and deploying PCs and technology peripherals
• Identifying and delivering continuous process improvements

For more information about our hiring practices and requirements, PwC remains an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy, sexual orientation, and gender identity), age, disability, genetic information, veteran, marital, or citizenship status, or any other status protected by law. PwC does not sponsor H-1B applicants unless required by policy. Some roles may be subject to background checks and additional requirements in compliance with local laws.

The salary range for this position is: $35,500 - $124,000, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please contact PwC or visit our careers site for details.